Asiana Couture - Chandni Chowk

I bought my dream lehenga at Asiana Couture and the best part was I only had the weekend in Delhi to do my shopping as I live in Bangalore, and was working at the time. I had to pick up so many things, as a friend had suggested a few shops in Chandni Chowk I went straight to Chandi Chowk for my lehenga. I had done a little scouting in Chandi Chwok but when I walked into Asiana Couture, the variety they had, the gorgeous pieces and in the price range I was looking for. It took me precisely an hour to walk out all thrilled and beyond satisfied. They couriered the lehenga to me on-time and with the perfect measurements. It was all so professionally done. At a time like this, there is just so much going on and I just knew I didn't have to think or worry about my lehenga at all. A must buy for all wedding outfits. Worth every penny!

BEWARE OF THE FRAUDSTERS AND CHEATERS!! NEVER EVER...i repeat...NEVER EVER rely on these guys for your special day because they will go out of their way to ruin it for you. I placed an order for a Payal Keyal lehenga from Asiana Couture, worth approximately 3 lakhs on 5th July 2019 for my wedding on 23rd November. Till the time the sale was not made, the staff was on their best behavior - extremely courteous and polite (note: only with customers; the receptionist was extremely ill mannered in her way of talking with her store clerks, passing comments like - "pehele kaam kar, khana nai khayaga toh mar nai jayega" - in front of customers). They took more than 50% from us in advance. I was promised a delivery date of 11th November and the Manager, Dev had asked me to follow up and remind him in last week October. I followed up with him in October last week and he asked me to call up at the reception on 3rd November. I called several times, but my calls were disconnected 5 times after puting me on hold for several minutes. After calling umpteen times, I was told that they will get back to me with a status update. When I got no call back, I mesaaged Dev, who told me to follow up again on 7th November. On calling the store on 7th, the same process of cutting calls and promising call backs for status updates was repeated. I tried reaching Dev several times, but he either cut my call or did not answer. On 11th November, i.e. the date of final delivery, right before leaving my house for trial, i decided to call the store to let them know I'm coming and that they should keep everything ready since I'm short on time, only a week before my wedding. I was then told that my lehenga was not ready and that it was delayed by 5 days. when i refused to accept such excuses of delay, the receptionist, Prabhleen, told me stories about how there had been a strike in the factory and also that the factory was closed due to delhi pollution. During the conversation she kept juggling between claiming the lehenga will be delayed by 3-4 days....and then saying by 5 days. Finally, when I caught hold of Dev on whatsapp call and told him i was upset about the delay, as well as, about how they did not care to inform me about such issues arising earlier, even though i had been trying to reach him and the store since weeks, he told me that apparently i shouldnt have called him or contacted him at all and that it is not his job to take calls. Apparently, he never takes any calls. Great customer support service i must say! At one point, we got a call from someone saying they would only be able to deliver my lehenga on 25th November (my wedding was on 23rd November). To add cherry on the cake, we were also asked to send them a snapshot of our wedding card as proof of the wedding date (because apparently we could be lying to them!). All this, when we had already paid 2/3rd of the cost of the lehenga, 5 months back! (it appears that Ankit's primary business is to actually pick money from the market and earn hefty interest, not designing and selling lehengas; with 90 lehengas delayed and starting price of lehengas being minimum 1 lakh, you can easily do the math of the amount of money he made! I hope Income tax officers are reading this). After several conversations, Dev gave us a commitment that he will make sure the lehenga is delivered to us on 16th, since my engagement was on 17th and I needed the lehenga on the day of my engagement for a puja ceremony. Dev also informed us that apparently it was not just my lehenga which was delayed, in fact 90 other lehengas were delayed due to potential payment issues. All this while the owner, Ankit Keyal, was not approachable. I, once again, fell in their trap and believed him. On 15th November (one day before the new promised delivery date, my mother tried to contact Dev to no avail. We were then informed by the reception that he was on leave and not reachable. Another nightmare began when this time again I was informed that my lehenga is not ready and that it will be delivered on 17th. Somehow, we contacted Ankit Keyal through Insta, who then informed us that the lehenga cannot be delivered before 20th. This time, the cause of delay was a fire in his production unit, which in fact killed 2 workers, even though there was no news on the media on this subject. (Note: I read several reviews online about asiana, where customers had received similar excuses for delays in the past, so it appears its either a lie, or a trick to fetch money from insurance agencies. INSURANCE COMPANIES, i hope you are reading this!) My parents were extremely stressed and decided to go to the store. When my mother cried at the store, they increased the volume of music, so that the noise wouldnt reach the customers on the 2nd floor. Ankit claimed that the lehenga was under production and will be ready by 20th. He showed a picture of a lehenga under production which was not even my lehenga (the lehenga I ordered was red in color, while the picture shown to us was of a pink lehenga with Rajasthani style work; moreover the lehenga he claimed was mine, was in fact cheaper in cost than my lehenga). At this point, my parents realised that the entire Asiana team was trying to take us on a ride. Had we fallen for their tricks this time, they would have delivered a wrong, cheaper lehenga to us on 20th, and we would have had no other option than to use that lehenga for the wedding function. By 20th, we would not have had the option of going out to buy a new lehenga either. After alot of arguments, Ankit told us to take the refund. We got our money back, but had to go through the torture of finding a new lehenga exactly one week before the wedding. Because of Asiana's mismanagement, treachery and unprofessional behavior, I had to buy a lehenga off the rack for the most special day of my life. These guys certainly know how to make the life of a bride and his family members miserable.

I will give it even less than this if possible... They have ruined my wedding celebration.. I have to sit there for more than eight hours for getting my lehenga done.. despite of calling them again and again.. Nd worst case is with my mother in law.. they have dispatched it after wedding... When we asked them to cancel that order as we have no use of it.. they refused to merge the amount of both bills, they compel us to buy the lehengas on their conditions. The stuff they used is of worst quality, fitting was of someone 5-6 size above my mother in law.. she can't even be able to wear it in reception too. It is highly recommend to go to this shop only if u want to waste ur money... Or want to purchase cheap stuffs in higher prices... They show us something else Nd give us something else... Regretting buying the stuffs from them.... So it is advisable not to visit this place ever...

I had a great experience with Asiana couture, my bridal attire was a love at first sight and they were were informative throughout the process. My lehenga was ready within time and they went over by adding a complimentary belt to my attire.

I have never faced such a bad customer service for something which I paid for. As much excited I was for my wedding lehenga, these people killed it by not being responsive. My trial couldn't happen because the outfit was not received by a supplier. Fine, atleast own up for it. My wedding date was here but my outfit wasn't even dispatched. And the reason given is, it is coming from Kolkata there was a Durga Pooja so you know how it is there. Diwali came and went. 1 week after Diwali should I buy this as a excuse? Everytime I called and followed up all this while the standard reply was we are checking and we will get back to you. No one replied ever. And everytime I called back to know they were still clueless.

Asiyana customer care number 9199123908//9199123908 9199123908//9199123908

I visited this store in April to look for my bridal and Sangeet lehenga. Positives: Really good collection. Negatives: 1. WORST customer service ever. YOU being the customer will have to call them 20 times to know where the hell is your order. 2. After having ordered a lehenga way back in April end, I was given the delivery date as August 12th. But even 2 weeks after Aug 12th, store people were clueless about the status of my lehenga. One lady actually told me in August end that 'Ma'am I don't have any status from the back-end about the status of your order'. If this won't freak you out, then I don't know what will. My lehenga was delivered ONE MONTH late. 3. The owner of the store Mr .Ankit Keyal is the most rude person you will ever come across. He only cares about whether you have paid the full order money or not. I was shocked to hear the owner of a store being so arrogant and rude towards his customer. FINAL REVIEW- Ladies , save yourself the trouble and please please don't buy your wedding outfits from this store. The good collection here is definitely not worth the headache and tension you will have to go through once you have placed your order.

Terrible service. Poor quality clothes. Unprofessional and rude staff. Extremely messy shop. It feels more like an assembly line factory than a bridal couture shop.

Bought my reception and engagement gown from asiana. Loved my outfits and staff was really kind and helpful. My outfits were delivered on time. Would recommend brides to make a visit.

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I got my cocktail legengah from here by payal kelal. I love it . It was exactly as shown . The best part for me personally was the fitting. Whenever I get something made for me its always a misfit the first time and I have to revisit the place over and over again to get the perfect fir finally. But hats off to their tailor , the fit was perfect the first time. It was as if made for me ! Thanks for the gorgeous dress .

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