WORSE WORSE WORSE I had worse experience shopping with Carma. I ordered an outfit and mentioned the required date that I need this outfit which they promised me to. Initially I had given them a need date to ship to India, which they couldn't meet so I requested them to send to USA and gave me the need date which was July 24th. I was trying to contact them on Whatsapp, Instagram, Email since July 13th to check the status of my order and no one would respond to me. I need this outfit on July 24th for an event. On Carma website online chat they wouldn't respond if I sent it with my name and details but would respond if I contact them as a new customer. This was so frustrating to me and when I contacted them as new customer, I told them it was me and then there comes another person who gives me her personal number to whatsapp. I told her on 24th July that I do not need the outfit as I did not get in time for the event and I had to buy another outfit in USA to cover for the event. Not to mention I clearly requested for custom measurements and provided them with and told which measurements are important. Now the new person says on July 24th that the outfit is already shipped and that she cannot take it back, also its custom made and when I ask for tracking number they wouldn't provide me. On July 26th I got an email from DHL saying that my order is picked up. So they were clearly lying to me on July 24th that the order is shipped and they couldn't provide me refund. I keep on telling that I do not need that outfit anymore and to take it back and refund me, but they wouldn't respond at all. On July 28th I received my outfit and guess what it is not custom made after all. I checked with the designer and they told me that those are pretty standard measurements and not custom made. Since July 13th I am going back and forth with these people with no response. They have terrible customer service, lack of professionalism, irresponsive, don't care about customer satisfaction. I have shopped online on many platforms and never had such bad experience that I have with CARMA. I would say everyone to stay away from them. This is my very first time writing a review and I feel terrible writing my first review for a bad experience instead of writing to appreciate a good service. But I hope my review helps someone out there. BEWARE of these people.