Dear Kalki, I am writing to express my profound disappointment with the service I received from your brand. I recently purchased an outfit for my Sangeet function from Kalki fashion, which unfortunately was ruined due to negligence on your part. Upon receiving the outfit, I immediately noticed that the blouse's design was not as requested. Despite clearly specifying that I wanted a regular V-neck and not a Plunge, you failed to fulfill this request. When I brought the issue to your attention, there was no response from your side for 48 hours. While I did register a complaint with customer care, I have been repeatedly attended by different staff members who apologize and ask for 24 hours to resolve the issue. This cycle has been repeating for 10 days now, and I have yet to receive any satisfactory response or resolution. Furthermore, instead of taking responsibility and offering to fix the issue, your staff was unhelpful and rude, stating that they followed the measurements I provided. This response is unacceptable, particularly given the importance and expense of wedding outfits. The compensation offered of $10 is also far below the outfit's actual cost, and I find this offer ridiculous. I myself work as a production manager for a luxury brand in Dubai, I understand the importance of prioritizing customers and providing them with the highest quality of service. It is essential to ensure that such incidents do not occur in the future, particularly for a bride's wedding outfit. I will strongly advise potential customers to think twice before shopping with Kalki, given the negative experience I have had with your brand. I hope that you take this feedback seriously and take steps to ensure that such issues are not repeated in the future.