I had booked Khyati for my wedding which unfortunately got cancelled. I cancelled my booking exactly 1 week and 2 days after giving her the advance; a good 1.25 months before the wedding date. I am only disappointed with how unprofessional her dealings are: distributing home made pamphlets with incomplete information, restricting information until later or when asked and providing discrepant information. She had not shared her cancellation policy at the time of booking. When I informed her of cancellation, she first tells me that the advance cannot be refunded. Disappointing, because I was not made aware of any cancellation policy and this came as a surprise. Also, I was cancelling quite in advance and it is not very likely to get a booking in just a week for a day wedding on 23-Nov. I am absolutely sure it wasn't causing her any loss. Additionally, she claimed I can avail services worth the advance amount at a future date. Next comes her pamphlet which reveals that I will have to take services worth the whole booking I made, not just the advance. Her pamphlet said nothing about till when I can avail it. I had enough mind to ask for validity and then she tells me that it is only valid for 6 months (which was conveniently missing in her pamphlet). I requested a work around because I am definitely not getting married in next 6 months, and she refused, stating "conditions are for all bookings and cannot be changed individually". If they are so standard, then why the non-disclosure of clauses? Be vigilant to share it with your clients like a professional beforehand, instead of spewing them off later whenever someone requires/needs that information. Free money for her, I guess. I am unaware of how MUAs design their cancellation policy- and Khyati anyway shared all information quite unprofessionally and in parts. Every other vendor I had booked had some part to refund as per the clauses in their policies. I suppose its a lesson for me to be more vigilant with even minor vendors, instead of slacking off a booking made on whatsapp of all places. Knowing how unreliable whatsapp is, what with updates and loss of data; and also the ability of the users to delete messages, and also because of how fragmented Khyati had supplied information, I asked her to email me the details for future correspondence. Not only has she failed to email me in these 3 days, but she also rudely refused to email when I reminded her again tonight, saying "I have shared info on wtsp and you have read". An advice to you Khyati- your work is great, but bring a little professionalism in your behavior. The same unethical and unprofessional side had been reflected when you provided discrepant information to my friend as well. I had not been asking you for an email out of spite that you had to go ahead and be stupid about it.