Very very poor finish, and poor customer service. If you are buying online or are international, please avoid the heartache. It will start off well, but it’s all downhill from the deposit. Aside from their poor organisational skills and me having to constantly remind / ask for updates for them to fulfil their commitments that they agreed to, my very expensive bridal Lehenga once it arrived was of a very poor quality - raw hems, poor stitching, and patches of fabric added to make the Lehenga longer to my height (unsure is the skirt was originally cut for someone else or scraps were used). I’ve attached photos. I’m all for upcycling, but I was told it was custom made and printed for me, and I would not expect to pay this much for an upcycled or second hand piece. Originally, they just asked I go to my own tailor. My tailor uncovered more poor quality work, which once I shared with the organisation, they are now asking I pay to return my Lehenga to them so that they can send a new one. More money, for a lehenga that might still be poorly finished. After I’ve already spent money fixing the poor stitching on what they’d sent. They also won’t send the new skirt without me sending back the one I’ve tried to fix. But they won’t reimburse me the cost of the courier. Will they just send my poor skirt to someone else and say it’s custom made? It’s all baffling to me. There will also be hidden fees they’ll ask you to pay for after the fact (bank transfer fees from their bank, and delivery charges). Bringing this up with customer service led to many heated arguments, and my mother who had to try and fix the messy skirt getting emotional. They made an error on my waist (made to my *exact* waist high measurement, with only more tight options provided), and they told me I had put on weight. I have not. Since then, I’ve constantly been gaslighted and told all the errors are my fault and I’ve got ‘bargains’ because I refused to pay fees they never told me about (the fees their bank charged them, that they weren’t even aware of!) and my other ‘bargain’ was them matching the price of their product to an online retailer that they agreed to. Don’t say you’ll match a retailer’s terms and conditions and then call me out for these expectations. I reached out directly to Payal to try and resolve things and apologise for my mother’s outbursts, but no apology on their part was forthcoming and I was eventually insulted. At least I tried. Rating of one for a gorgeous design, and the blouse and chunni being well designed.