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TrinaPatel
TrinaPatel
3.0

1 month ago

The outfit was very nice. However, the delivery process was not good. It took 3 weeks for the outfit to arrive from Delhi. A lot of issues with missing/incomplete paper work from Studio Iris. Customs duty tax as well. I had to stay on top of the tracking and delivery process. Studio Iris lack customer service. The outfit arrived on Friday and the event I was wearing it to was the following day. It was very stressful chasing the retailer to get an update on the delivery of the outfit. When I placed the order We agreed the outfit would arrive end of April, I received the outfit 20th May. I had no time to go and get jewellery or do any alterations.

Studio Iris

Hi Trishna, Thank you for your feedback. We are glad to hear that you liked the final outfit. We also apologize that your experience with Studio Iris was not pleasant throughout. However, the delay at customs end was an anomaly since we had dispatched the outfit well in advance keeping the date of delivery in hand which is (7-9 business days). The same was done in your case. Also, Would like to tell you , we use reputed firms like Delhivery & Fedex to ensure high chances of timely delivery. We hope you give us another opportunity to serve you again. I apologize again for any inconvenience this caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention!