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Sharon walia
Sharon walia
0.5

1 year 11 months ago

I ordered an outfit from this designer in March it was sent in May it was incorrect colour and wrong size clearly it was not custom made it was altered and sent upon contacting customer service was advised to send the outfit back and they will replace i don't live in india to send back I have to pay for shipping and to get replacement have to pay duties again for the replacement outfit , which they are not willing to bear they uunderstand they made mistake but I have to bear this cost I offered them few solutions that either give me partial credit and I will keep the outfit or send another inexpensive outfit as compensation they are not willing to offer anything. They want me to work with them on their terms for their mistake that is not acceptable.