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Heem Marwaha
Heem Marwaha
0.5

17 days ago

I am writing to express my extreme disappointment with the services provided at Maquillage by Deepika Verma. As a first-time client seeking bridal makeup services, my experience was nothing short of a nightmare. During my pre-bridal appointment, I encountered several hygiene issues that were utterly unacceptable. I was shocked to find small cockroaches floating in the glass of water they handed me. I mean, seriously? When I brought it up, they apologized, but the hygiene overall was a mess. The sheets, towels—everything was dirty and looked like it had been used. I had to insist they change them, and even then, the replacements had stains all over. What's worse, they had already taken the full payment upfront, which felt like a bad sign. Fast forward to my wedding day, and the problems just kept coming. I arrived at the studio at 5:30 PM, expecting Deepika, the owner, to be there. But she was nowhere to be found, despite my repeated calls and messages to let them know I was coming. When she finally showed up at 7:30 PM, it was already late in the evening. She hurriedly took me to a closed room and started on my makeup. Despite my clear instructions, she put in lenses and went heavy on the blush, which I specifically asked her not to. I ended up tearing up from the discomfort caused by the lenses, and the heavy blush made me look like a clown in my wedding photos. One of the eyelash extensions was also misplaced, constantly bothering me throughout the night. And to top it off, she was more focused on taking pictures and videos for her Instagram than on doing my makeup properly. When I tried to wrap things up because I was running late, it was already 9:00 PM, she got angry and refused to let me go, insisting on continuing the photo shoot. She even shouted at me and ordered her staff to throw me out of the studio when I insisted on leaving. In summary, my experience at Maquillage by Deepika Verma was not only disappointing but also distressing. Deepika's disregard for client preferences and her unprofessional conduct reflect poorly on her salon. I strongly advise others against patronizing her establishment, as the quality of service does not justify the investment of time and money. Moreover, I was shocked to discover that despite explicitly requesting that my images not be used, Deepika disregarded my wishes and proceeded to publish them on Instagram. It took reporting her to get them removed. I just had to share my experience so others don't have to go through the same ordeal. Thanks for listening.

Maquillage by Deepika Verma

I am also writing to share my side version with you kind of client, firstly, I wanna tell you that nothing will be happened wrongly while when you’re coming for your pre bridal, I also rechecked from my staff members , Is there happened any issue with your pre- bridal ? They said me, no mam. And secondly, my Salon is very hygienic and clean. We do cleanless work on daily bases not for 1,2 times ! We serve daily numbers of clients. And our payment policies are clear. we take advance and we also take the full payment while when you are coming for pre-Bridal for your bridal make up , because we all Staff members are not free at that makeup time. also this policy runs by all professional makeup artists overall india. And now let’s talk about your wedding day ! On your wedding day, you want to be ready at 7 PM and you almost come at My Studio in 5:30 even I gave u time 3pm for reach my studio But you came too late also. as a professional makeup artist we also have lots of work in wedding season. You have to be value of our time and our work. I had also a another bride which was on early morning , So already at salon from morning since 6 am . I have also family , I have to take care of my child. when u are also not at studios , what will i do to come studio , i come when u come just remember that ! And if you refused to photoshot, its ok. Just for your information my studio, my profile and my business not running only on your photo shoot ,And one more thing you said I asked to my staff to close the salon and expel them. Fistly you have to respect with your artist. And you said I want to be ready till 7 PM and makeup artist got late, So, why you still waited at my studio till 10 pm and no body comes for picked up you. For you its very easy to harm any body business and giving harrasment to come and say any thing on social media, but for your kind information we eared our business with our hard work and politleness. Its mine first time when I giving reply on social media for someone, because its mendatory for you and for my lovely public.