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Reviews (810)
Rating Distribution
4.7810 reviews
5

745 reviews

4

19 reviews

3

7 reviews

2

1 review

1

38 reviews

Last Review Updated on 12 Jun 2024

Review Pernia's Pop-Up Shop

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Sandy Kaur
Sandy Kaur
5.0

Reviewed 1 day ago

I got my reception outfit from Pernias Popup shop online. I had it customised. Riddhi went above and beyond to ensure the outfit was perfect. She is very professional and helpful. She answered any queries I had promptly and communicated delivery times well. The blouse and lengha look amazing.

Recommended for:
Quality of WorkProfessionalismLight Lehengas
Salwa Hussain
Salwa Hussain
5.0

Reviewed 1 day ago

Online shopping was easy however I had trouble checking out and to my pleasant surprise I was immediately contacted by Niral thru WhatsApp to help check me out and he made sure to execute my purchase within 20 minutes. Of course the collections and styles and designers offered do not need my certification obviously everything is beautiful all top elegant classy styles at affordable prices. My follow up inquiries shipping process and custom/ tax matters were always very warmly and promptly satisfied by Ashiya who has been of great help and always answered my smallest wondering! In a world full of chat-bots it was refreshing to deal with such friendly and kind staff. Well done. My only constructive feedback would be to try and sell more pieces separately e.g. dupatta capes and such items. Also I was just introduced to the app and am loving the convenience of browsing it but the search doesn’t seem to be accurate; or maybe I don’t know all the proper Indian names of items I’m searching. All the very best I’ll definitely come back again and again

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Shweta Pandey
Shweta Pandey
5.0

Reviewed 2 days ago

Had a great experience with pernia pop by all means . Love their collection service variety every thing. Ridhi helped me throughout. She is just amaizing . Highly recommended.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Manisha P
Manisha P
5.0

Reviewed 2 days ago

Excellent customer service! Henry Jackson D'Souza was able to resolve an issue with my order within a couple of hours! He is very efficient and friendly. He ensured order will reach on time for the family wedding.

Recommended for:
ProfessionalismTrousseau PicksLight Lehengas
Aprajita Khatri
Aprajita Khatri
5.0

Reviewed 3 days ago

Special thanks to Henry Jackson D’Souza. He was so helpful. He answered all my question quickly

NehaMangat
NehaMangat
5.0

Reviewed 5 days ago

Faisal was supporting me on my most recent order and he was great at keeping me updated and communicating expected delivery times. Great customer service!

Recommended for:
ProfessionalismTrousseau Picks
Amandeep Malhi
Amandeep Malhi
5.0

Reviewed 6 days ago

Great service and really service minded employee (Hritik).

Recommended for:
Light Lehengas
Trudy Ragell
Trudy Ragell
5.0

Reviewed 6 days ago

My experience with the person assisting me was very good Riddhi was very helpful and communicated with me right through until the purchase arrived in Australia. I wanted the costumes for a fiction and it did arrive on time. The after sales service was excellent . A very special thank you to Riddhi.

Jaganya Biddappa
Jaganya Biddappa
5.0

Reviewed 12 days ago

Henry was pretty helpful throughout the process.He assisted me and transpired to talk me through the process of it all in a calm demeanor. He was incredibly helpful and patient.

Simmi A
Simmi A
5.0

Reviewed 13 days ago

Placed an order for a customised outfit with assistance from Pooja and Ashima - I am grateful for their expertise and excellent customer service, including making sure one of my submitted measurements is correct. I look forward to receiving the outfit.

Chorouk Boureq
Chorouk Boureq
5.0

Reviewed 13 days ago

I ordered 3 outfits, Henry made sure that they got delivered on time, and accelerated the shipping, per my request. Henry also made the adjustments required. He has been amazing, getting in touch and chasing the delivery. He also put me in touch with the shop manager in London, for further assistance. Thanks Henry!

Harsha Shrivastava
Harsha Shrivastava
4.0

Reviewed 13 days ago

I had a good experience shopping at Pernia’s, Henry helped me out with my order.

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Keerthana Anand
Keerthana Anand
5.0

Reviewed 14 days ago

The dress was delightful to wear and Henry made my birthday happen by sending in the dress earlier than the arrival date. Thank you so much for that. Lil variations in size but nevertheless it was beautifully designed. First time I am ordering so did not know we could specify the measurements, will do from next time onwards. Thank you Henry & Pernia pop up store!

Recommended for:
Bridal Lehengas
Neha Paul
Neha Paul
5.0

Reviewed 15 days ago

I don't often write reviews however wanted to for this one. I had a wonderful and very smooth experience ordering from Pernia's pop up shop! After my initial order, I did not hear about the product shipping for over a week, however on enquiry, I was given a prompt response by Visakha, that the product needed an additional quality check which caused the delay. When I gave a deadline for my event date, they ensured that the product was shipped in a timely fashion and I received it in time for my event. The anarkali salwar I ordered was true to size and the finish and fit were beautiful! I had ordered the Samaya Jaipur blue organza printed anarkali set. Looks fabulous in person. I am very happy with this product and with my shopping experience with this website!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Shairoz Ali
Shairoz Ali
5.0

Reviewed 16 days ago

Excellent service by Henry D Souza! Henry was very helpful and was prompt in his response.Very happy with customer service!

Anjali Barot
Anjali Barot
5.0

Reviewed 20 days ago

Riddhi help me with expedite the process of my order. Thanks Riddh. Excellent service!

Recommended for:
Quality of WorkProfessionalismBridal Lehengas
Dhara Pandya
Dhara Pandya
5.0

Reviewed 20 days ago

Henry’s service was exceptional and very efficient!

Harpal Grewal
Harpal Grewal
5.0

Reviewed 26 days ago

Hrithik wss amazing from the initial stages up through delivery. Grewt service

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Farah Pathan
Farah Pathan
5.0

Reviewed 26 days ago

Thank you Samad for such a prompt service totally appreciate this Needed my outfit urgently and was worried thank

bushra shamsad
bushra shamsad
5.0

Reviewed 27 days ago

Excellent service. Thanks a lot to Ashiya. Great effort and very quick responses and action

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Tej
Tej
5.0

Reviewed 28 days ago

Henry at Pernias was amazing. End to end service. Very professional and all my order looks and fits perfectly. Super happy!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Deepa
Deepa
5.0

Reviewed 28 days ago

Pooja was phenomenal and was very helpful 🙏👍loved her assistance..

theresa doyle
theresa doyle
5.0

Reviewed 28 days ago

Riddhi had been very pleasant to work with - she has helped me get my outfit just right for me! Very kind and professional .

Ambika Thandavan
Ambika Thandavan
5.0

Reviewed 29 days ago

Henry was very helpful with my request, and was prompt in his response. Great service by Pernia's

Recommended for:
Quality of WorkProfessionalism
Ritesh Poonoomassee
Ritesh Poonoomassee
5.0

Reviewed 1 month ago

Great shopping experience! Thnx to Henry Dsouza from Pernia’s Pop up shop!

Recommended for:
Professionalism
Smriti Adhikari
Smriti Adhikari
5.0

Reviewed 1 month ago

My outfit had an issue. Riddhi was great in helping me through that and was able to resolve the issue promptly. I am very happy with the customer service.

Mona patel
Mona patel
5.0

Reviewed 1 month ago

Extremely happy with outfits & service. Riddhi helped me through out the whole process, very professional & prompt. She anoall my questions & called me back right away.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Taz
Taz
4.5

Reviewed 1 month ago

Excellent service from Riddhi who was prompt and professional

Recommended for:
On Time ServiceProfessionalism
Ska
Ska
4.5

Reviewed 1 month ago

First time buying online from Pernia was a bliss.All from customers service were very helpful and replied to my queries in a timely manner. Great customer service provided by Riddhi.. She addressed all my issues patiently and promptly.

Recommended for:
On Time ServiceProfessionalismBridal Lehengas
Smita
Smita
5.0

Reviewed 1 month ago

Pooja helped me with my concerns,and was very prompt and quick with her responses. Thankyou!

Recommended for:
Value for money
Swapna H
Swapna H
5.0

Reviewed 1 month ago

I always had a good experience shopping with Pernia's, good quality products. Also, extending my thanks to Hrithik for clear communication and making sure the order was delivered on time.

Recommended for:
ProfessionalismValue for moneyOn Time Service
Kira
Kira
5.0

Reviewed 1 month ago

It was very kind of Pooja to initiate the conversation with me and taking care of my order much appreciated 👍

Naganandhini alakesan
Naganandhini alakesan
5.0

Reviewed 1 month ago

Wrongly sent item I have made a complaint regarding my issue and the Customer Service Agent Miss Riddhi, she dolved this issue in the most better way it could be done. Im satisfied with her help and guidance and the way of problem solving 👍 Could gv her more star ⭐️ Keep up your good work Miss Riddhi ❤️

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Cecilia Baccili
Cecilia Baccili
5.0

Reviewed 1 month ago

I just want to say THANK U so much for the beautiful dress I received (very fast delivery). The size is perfect, and the dress is wonderful. I received the best and kind support from the customer service. Can't wait to wear it.

Kranti gali
Kranti gali
5.0

Reviewed 1 month ago

Hrithik did good job . He contacted me and sent me all the important information regarding my new dress.

Recommended for:
Quality of Work
Ayesha Singh
Ayesha Singh
5.0

Reviewed 1 month ago

Bought my bridal lehenga from Pernia's and had a great experience! It arrived looking just like the model photos- but needed some alterations to have it fit me better. Riddhi assisted me in having the lehenga couriered back to India and having the adjustments made accordingly. Super responsive and helpful!

Manika
Manika
5.0

Reviewed 1 month ago

The communication with Jigar and Pooja was exceptional, which facilitated the precise measurement of my daughter. Additionally, Jigar's impeccable communication during the order confirmation call ensured expedited delivery of products to my daughters in the USA.. We are certain to recommend them to our friends and family, as they were willing to assist us at any time of the day or night. We did not have to hesitate to ask for their assistance with numerous questions. Thank you Pernia's for such commendable customer support.

poonam sahni
poonam sahni
5.0

Reviewed 1 month ago

Henry D' Souza was very helpful and knowledgeable. Asked my timeline and checked on sizing with me.

Recommended for:
Value for moneyTrousseau Picks
Arvin Dhillon
Arvin Dhillon
5.0

Reviewed 1 month ago

Awesome Experience. Item is as shown online and actually better in real. Vendor is very professional and product is sent on time. I was helped by some lady on the online chat at Pernia's and she took down my my true measurements and the outfit fits me perfectly. It was very accomodating of her. Thank you.

Prabhjot kaur
Prabhjot kaur
5.0

Reviewed 1 month ago

My experience with Pernia's Pop Up Shop was exceptionally smooth from start to finish. I recently made a purchase for an upcoming event and found myself needing the items earlier than anticipated. Thankfully, Henry Jackson D'souza went above and beyond to assist me throughout the entire process. Henry's proactive approach and excellent communication skills made all the difference. He seamlessly coordinated with the vendor to arrange early shipping and provided me with reassurance that my products would arrive ahead of schedule. Not only was Henry incredibly helpful, but his response time was impressively fast, ensuring a stress-free experience. Thanks to Henry's exceptional service, I was able to receive my items in time for my event, allowing me to enjoy it without any last-minute worries. I highly recommend Pernia's Pop Up Shop, especially for their outstanding customer service embodied by individuals like Henry Jackson D'souza

Simret
Simret
5.0

Reviewed 1 month ago

Pooja is of great help she assisted me throughout and had answered my each problem patiently..

Recommended for:
Quality of Work
Sherally Munshi
Sherally Munshi
5.0

Reviewed 1 month ago

Henry was fantastically responsive. I may have included an error when I sent my address. Henry wasted no time and picking up the WhatsApp phone to help me correct a delivery issue in the United States. I am so impressed and grateful.

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Gurminder Kaur
Gurminder Kaur
5.0

Reviewed 1 month ago

I wanted to buy a necklace from this website for the first time. Henry helped me a lot all the way to the end to order the necklace. His customer service was exceptional. Highly recommend working with him.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Asha Namita Daswani Daryanani
Asha Namita Daswani Daryanani
5.0

Reviewed 1 month ago

Amazing service by Henry. Quick response and shopping on time as promised. Would highly recommend !

Recommended for:
On Time ServiceQuality of WorkLight Lehengas
Joe Deol
Joe Deol
5.0

Reviewed 1 month ago

I was really lost with an online order but Pernia's team members like Visakha and Jigar make a world of a difference in fulfilling requests on a short notice. They found an out of stock item and got it shipped before the deadline. Love the product line-up at Pernia but love the diligence of employees like Jigar and Visakha even more!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Ratnamala
Ratnamala
5.0

Reviewed 1 month ago

Jigar doshi called me to update on my recent order he also shared images and shipment tracking details with me🙏

Karishma
Karishma
5.0

Reviewed 1 month ago

Everytime I spoke to Jigar he was just solution oriented got speedy replies from him.

Recommended for:
Trousseau Picks
Amneet Grewal
Amneet Grewal
5.0

Reviewed 1 month ago

I had a positive experience ordering from Pernia's. I received my order on time and the product was exact to the picture and description on their website. Henry was great to work with, he answered my questions in a timely manner and really worked hard to ensure I received my order well before my events. I will definitely be ordering from Pernia's in the future

Recommended for:
On Time ServiceQuality of WorkTrousseau Picks
Navi Motay
Navi Motay
5.0

Reviewed 1 month ago

Jigar was very helpful and answered all my questions promptly. It’s been a pleasure dealing with him. I ended up purchasing 7 kids outfits but am yet to receive them

Priyanka
Priyanka
5.0

Reviewed 1 month ago

Jigar&Pooja best people to work with very helpful had a good time dealing with them.

sarbjit kaur kang
sarbjit kaur kang
5.0

Reviewed 1 month ago

Henry D’ Souza was so supportive, efficient and helping with my refund .Thank you Henry

Recommended for:
Quality of Work
Mrs Singh
Mrs Singh
5.0

Reviewed 1 month ago

I haven’t had the outfit yet but heard great reviews from friends and the customer service is good. Faisal was very helpful when I needed some changes made he handled it very quickly.

Recommended for:
On Time Service
esther delgado
esther delgado
5.0

Reviewed 1 month ago

Henry helped me with my order and he is just great! Very helpful and he answered immediately. Great customer service

Kasturi Katragadda
Kasturi Katragadda
5.0

Reviewed 1 month ago

Spoke with Hrithik erla he is helpful and responded quickly

Debbie
Debbie
5.0

Reviewed 1 month ago

Would love to share my experience with pernias I was unsure of my choice and wanted to cancel my order, The girl named Pooja working in pernias reassured me of my choice that the outfit will look stunning on me..despite my hesitation i trusted her judgements..Jigar than showed me pictures of the finished products and it looked absolute beautiful.I am truely grateful for both of them and cant wait to wear this for my upcoming function.

Jas
Jas
5.0

Reviewed 1 month ago

Spoke to Mr Jigar on call he is the best person to give all solutions if you are placing an order with Pernia's or you are new here he gives Swift replies and is always available to help.

Recommended for:
Professionalism
Nichola
Nichola
5.0

Reviewed 1 month ago

Pooja was very quick and easy to communicate with.

Recommended for:
On Time ServiceGownsTrousseau Picks
Vedant Gokani
Vedant Gokani
5.0

Reviewed 1 month ago

Pooja was helpful in exchange the size of my product and expediting the process!

Kulpreet
Kulpreet
5.0

Reviewed 1 month ago

Pooja D was super helpful she reached out to me for taking measurements of my recently purchased custom outfits from Pernias she also guided me with all the necessary measurements as well as ensured that there is no delay in the whole process. Very soothing experience🙂

Derek Mathieson
Derek Mathieson
5.0

Reviewed 1 month ago

I worked with Ganesh T. and Riddhi for returning a sherwani to be altered and re-delivered to me before an important event. Ganesh T. was prompt to get me a shipping label and ensuring the product got back for alterations. Ganesh called me to make sure there were no ambiguity with my requirements and made sure the desired measurements made sense with Riddhi. Riddhi did a great job with the alterations and they both made sure I got my sherwani back in time for the event.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Joelle
Joelle
5.0

Reviewed 2 months ago

Spoke to Ms Pooja got Swift replies from her and it was extremely a good experience this time..

nisshcaa kaushik
nisshcaa kaushik
5.0

Reviewed 2 months ago

I recently ordered a custom saree by Astha Narang. The staff is very helpful, they went above and beyond to assist me with all my inquiries. Hrithik also reached out to me and confirmed all the details of my order, making sure it was entered correctly and has offered to keep me updated on the order status.

Recommended for:
Quality of WorkProfessionalismBridal Lehengas
Ridhisha Rughani
Ridhisha Rughani
5.0

Reviewed 2 months ago

Anaan, Verita, and Henry were incredibly helpful. I had customizations required on my outfit, they worked with me over video call to discuss options, measurements, and adjustments to make me comfortable in my look. Henry went above and beyond to coordinate across time zones as well as ensure an expedited timeline so that my outfit would reach in time for my event. Looking forward to receiving my order. Thank you Pernia Pop-up team!

Avinaash Sandhu
Avinaash Sandhu
5.0

Reviewed 2 months ago

The outfits were very nice, well packed as well and the sizing was also very good. Henry Jackson D’Souza was my contact and was very prompt with responses and helpful.

Tanss
Tanss
5.0

Reviewed 2 months ago

Pooja was super helpful with my measurements 👍👍👍👍

Navneet Aulakh
Navneet Aulakh
5.0

Reviewed 2 months ago

I saw an outfit I really liked and needed in a short timeframe. The customer advisor team were really helpful and told me I would receive it in time. I received the item a week earlier than I expected which gave me enough time to slightly tailor it as well. The outfit was exactly how it looked on the website and at such a great price too.

Recommended for:
Value for moneyOn Time ServiceProfessionalism
S A
S A
5.0

Reviewed 2 months ago

Henry did a great job providing updates about my lehenga- from sharing photos before dispatch to ensuring it arrived ahead of schedule, he sent regular updates with the status of the shipment. Would recommend

Recommended for:
On Time ServiceTrousseau PicksLight Lehengas
Divisha Dolwani
Divisha Dolwani
5.0

Reviewed 2 months ago

Thanks to henry for assisting me with my rush international order. He has been kind and understanding towards my needs.

Recommended for:
ProfessionalismTrousseau PicksBridal Lehengas
Soobadar
Soobadar
5.0

Reviewed 2 months ago

Hello, I just bought 2 suits from Perniapopupshop, Henry accompanied me ondine with my choice and made sure i had what i wanted! A real and dedicated employée. Very patien indeed. Thank you so very much for your help. And good Luck for à bright future. Nafeesah

Recommended for:
On Time ServiceBridal LehengasLight Lehengas
Ankur Vashi
Ankur Vashi
5.0

Reviewed 2 months ago

So responsive and helped get my order placed in time for our event. When we realized the sizing was about off Henry helped update the sizing asap so that we didn't get left with something we didn't realize

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Sue Sidhu
Sue Sidhu
5.0

Reviewed 2 months ago

Hrithik has been very helpful & attentive to my orders . It was very pleasant dealing with him. Looking forward to ordering more from Pernia.

Recommended for:
Quality of WorkProfessionalismGowns
Bridd G
Bridd G
5.0

Reviewed 2 months ago

Henry has been wonderful to work with. He walked me through the process of measuring and was helpful in answering all of my questions surrounding that process. It has been a pleasure working with him.

Recommended for:
Professionalism
Novjita Basran
Novjita Basran
5.0

Reviewed 2 months ago

Hrithik's service has been outstanding! He has helped me from the minute i ordered to now - he has reassured he will keep an eye out to make sure my outfit is delivered in a timely manner. The outfit has been shipped earlier than expected and i am very pleased indeed. Thank you Hrithik for your great service! Really appreciate it :)

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Ravinder Kaur
Ravinder Kaur
5.0

Reviewed 2 months ago

I’ve bought outfits from Pernia and my experience has always been great. Although a few weeks ago I bought another outfit but had to cancel my order, Pernia did not refund me for that and it was hard to get a hold of the person assigned to me. I had to place another order for them to respond. I do have to mention that Henry Jackson D’Souza went out of his way to help me with the cancelled order. He was great and I would give him 5 stars. Pernia should hire more people like him. He went above and beyond to help me.

Recommended for:
Trousseau PicksBridal LehengasLight Lehengas
Megan Vergé
Megan Vergé
5.0

Reviewed 2 months ago

Excellent, I had an issue with sizing and Riddhi was most helpful. Would shop again. Thanks

Recommended for:
On Time ServiceLight Lehengas
Medha Singh
Medha Singh
5.0

Reviewed 2 months ago

The customer service here is amazing. Hritik helped me with the shipment and delivery of my bridal jewellery very smoothly.

Recommended for:
Professionalism
Dalj.B
Dalj.B
5.0

Reviewed 2 months ago

Excellent customer service through the whole process of ordering and receiving the outfit. A huge thanks to Riddhi who has been absolutely amazing and kept me updated. There was an error with the outfit which was entirely my fault but Riddhi went above and beyond to get the matter resolved

Recommended for:
On Time ServiceProfessionalism
Supriya manjunath
Supriya manjunath
5.0

Reviewed 2 months ago

Excellent service. Payment for the order was made twice by mistake. But through out the refund process, follow ups were given. Henry assisted with patience. Much appreciated. Would recommend PERNIA'S POP-UP anytime. Love the collections.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Bushra Meraj
Bushra Meraj
5.0

Reviewed 2 months ago

They have a wide array of collection,for multiple price points. The customer service provided by Jigar was exemplary and that was the high point of customer experience. Thank you.

Recommended for:
On Time ServiceBridal LehengasLight Lehengas
nisha taneja
nisha taneja
4.5

Reviewed 2 months ago

Collection on the website is fine, all the latest pieces for a designer might not be available. Thanks to Henry for quick response for all my queries. Looking forward to few more purchases with his help.

Priti
Priti
0.5

Reviewed 2 months ago

TERRIBLE customer service. I ordered an outfit 2 months prior to an event that I had and delayed my order for over a month last year. Tried to cancel my order, which they refused to do so, had to spend another $300 to purchase a last minute outfit from somewhere else cause Pernia could not deliver on time and didn't even bother giving a heads up that my order would be delayed until I asked "WHERE IS MY ORDER." The rep Allan (apparently a manager) told me I could not cancel my order and get a refund and that he would give me a $110 credit for my next order so I took it. The next time I tried to place an order using that credit,I sent a screenshot of Allan giving me that credit, but they refused and told me that it was a mistake. This was Kunal. Allan did not want to speak to me and Kunal stopped responding. They are liars and cause inconveniences. Do not rely on this business for any of your events. Customer service is a skill that none of their reps have. Seems like they just hire anyone.

Dania
Dania
5.0

Reviewed 2 months ago

Jigar was extremely helpfull and totally loved his commitment towards tracking the order

Harsha
Harsha
5.0

Reviewed 2 months ago

Ms Pooja D dealt with me for my order I had great experience shopping with pernias will definitely keep in touch with you for my future purchases.

Shazia
Shazia
5.0

Reviewed 2 months ago

Pooja was my helping hand..she is very polite and great God Bless you

Niharika Rathore
Niharika Rathore
5.0

Reviewed 2 months ago

Nice collection Mr Henry And there is no size issue

Heena
Heena
5.0

Reviewed 2 months ago

Pooja was fabulous with her communication she upfrontly contact me to pass on the designers message.very happy with the customer service of Pernias.

Anita John
Anita John
5.0

Reviewed 2 months ago

Thanks Henry Jackson. Your personal call to verify my order makes me feel so secure and confident in my purchase. I am not just an order! I am a person

Somaiya Zobair
Somaiya Zobair
5.0

Reviewed 2 months ago

Absolutely fabulous customer service from Anjali and Samad!!! They helped to quickly change over sizing when I had ordered the wrong size for my groom They were so helpful and so quick Would highly recommend

منيره  يوسف
منيره يوسف
4.5

Reviewed 2 months ago

Great customer service by Henry . Although,I don't know about the dress yet. Because I don't receive it. But Henry was helpful Thank you 😊

Shireen Pasricha
Shireen Pasricha
4.5

Reviewed 2 months ago

Ritika has been helping me with my order and she has been extremely kind and helpful. The interaction had a personal touch and it was akin to an in-store purchase! cheers!

Recommended for:
Bridal Lehengas
Vrunda Patel
Vrunda Patel
5.0

Reviewed 2 months ago

Jigar Rishi was extremely helpful when there was an error on my order. Highly recommend him to help, fast and efficient.

M Patel
M Patel
5.0

Reviewed 2 months ago

Pooja was very helpful with customizing my outfit. She worked with the vendor to ensure it was exactly how I wanted it.

Hardeep
Hardeep
5.0

Reviewed 2 months ago

Riddhi was very responsive on the incorrect sizing quick to respond and took quick action. I am very happy with her service Thank you Riddhi. 🙂👍

Recommended for:
On Time Service
Jenny Daswani
Jenny Daswani
5.0

Reviewed 2 months ago

Henry was amazing with helping with my order. He was very responsive and very pleasant to speak to! Definite recommendation with him

Recommended for:
Bridal Lehengas
Sunpreet Bains
Sunpreet Bains
5.0

Reviewed 2 months ago

Henry was most helpful with verifying delivery dates and communicating with the designers to ensure timely receipt of packages. He was very pleasant and respectful during our correspondence.

Recommended for:
On Time ServiceQuality of WorkLight Lehengas
Meeni Bajaj
Meeni Bajaj
5.0

Reviewed 2 months ago

Worked with Riddhi in getting my gown fixed. She was very helpful through the process and did an excellent job. I gave 5 stars for Riddhi’s service otherwise I would have given the shop 4.5 stars because I paid a lot for the gown and I should not have had to pay for return shipping since it was their mistake.

Manasa Kesavarapu
Manasa Kesavarapu
4.5

Reviewed 2 months ago

Ridhi in customer care was very nice, patient, and listened to me to help me find a solution to my problem. Her service is 5 stars. The only reason I'm giving less stars is because I had trouble with how Pernia's measured my custom size dress. I've ordered many dresses from various websites, but I've never had the issues I had here. If you want to custom size your dress, I recommend calling them and having a video call on how to measure vs sending in what you normally send in (esp when it's your first time).

Recommended for:
Professionalism
Gina
Gina
5.0

Reviewed 2 months ago

Ridhi Nagdha was great with her customer care and helped me resolve my issue right away! Stayed attentive to my concerns and figured out a solution in a timely manner.

Recommended for:
Quality of WorkBridal Lehengas
Vidushi
Vidushi
5.0

Reviewed 2 months ago

Ridhi Nagda is aexcellent with her customer service. She is prompt and make sure answers all the questions that I had I live in US and it was very important to make sure the order was pleased correctly and she assisted me and my husband very professionally throughout the way, and made sure the order was accurate and was delivered in time, I plan to always reach out to her for any of my further order from Pernia !!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Monika Shah
Monika Shah
5.0

Reviewed 2 months ago

Hrithik was excellent. He kept in contact with me about my order and made sure I was aware of important updates. Thank you!!

Recommended for:
Light Lehengas
Fatima Zainal
Fatima Zainal
5.0

Reviewed 2 months ago

Hrithik is really attentive and liaises with the customer on all aspects related to product order, availability, shipment and delivery. He communicates effectively and in a timely manner, and does his best to ensure product delivery is as per cusotmer's needs.

Recommended for:
Bridal Lehengas
Sagarika Deori
Sagarika Deori
5.0

Reviewed 2 months ago

I have bought multiple products from their website and they have always delivered excellent items. Their customer support team is very responsive and quick to help and provide necessary information as well. Henry from their team has specifically helped me with all my concerns and questions regarding my orders. He was proactive in providing me the needed answers and info about my ordered items and also addressed all my queries regarding one of the items I had received . The delivered items are as per my expectations. They fit perfectly and beautifully. Their sizes mentioned on the website are true to fit . As I am an international customer , I was initially a bit hesitant regarding ordering, but the store has done an excellent job at delivering quality clothes with timely delivery.

Poonam Bhardwaj
Poonam Bhardwaj
5.0

Reviewed 2 months ago

Omg I am lost for words. This was my first time ordering from Pernias and I am extremely happy. I have received both my orders in a space of two days and I was gob smacked with the quality. I have never been so happy with something like I am with pernias. There service was amazing and the whole experience has just been amazing. I am so grateful and happy I used you guys for my wedding outfits. I will be coming back again

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Yashasvi Patel
Yashasvi Patel
5.0

Reviewed 2 months ago

I love ordering from them. I was recently helped by Riddhi and Faisal. They were both really helpful with resolving my problem. Their service was quick, and they always responded to my queries quickly.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Harshitha.
Harshitha.
5.0

Reviewed 2 months ago

Quick soothing service,amazing people Thankyou Pernias 👌

Aaliya Syed
Aaliya Syed
5.0

Reviewed 2 months ago

Pernia's Pop-Up Shop team is excellent and very responsive. I've reached out to them several times with inquiries about the order status, as they were awaiting the designer to ship the dress to them, and then they would ship it to me after a quality check.  Every time, they've been responsive and kept me informed of the current status. The order shipped today, and the team reached out to me via WhatsApp text to give me an update. I am so happy with the service and am eagerly looking forward to receiving my order. 

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Nidhi Kothari
Nidhi Kothari
5.0

Reviewed 2 months ago

Samad was very helpful in getting me with products on time and being responsive everytime I had a query. Thank you for a satisfying shopping experience!!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Shubhreen Dosanjh
Shubhreen Dosanjh
5.0

Reviewed 2 months ago

Samad was helpful in explaining shipping times and duty fees. He was professional and got back to me in a timely manner.

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Cristina Balboa
Cristina Balboa
5.0

Reviewed 2 months ago

Riddhi was extremely helpful with getting my dress adjusted and she made the prices extremely easy

Recommended for:
On Time ServiceProfessionalismBridal Lehengas
Priyanka Gautam
Priyanka Gautam
5.0

Reviewed 2 months ago

Jigar played an instrumental role in seeking alternatives when I encountered an issue with my husband's kurta set order due to an oversight of the shipping timeline on my part. His dedication was apparent as he meticulously combed through the website, presenting a variety of options in an admirable effort to preserve our transaction. This level of customer service was the highlight of our interaction. Although our tight schedule ultimately led to the cancellation of the order, I am unequivocally impressed by Jigar's commitment. Rest assured, his expertise has not gone unnoticed, and I fully intend to involve him in future orders.

Recommended for:
On Time ServiceProfessionalism
Shifat Hasan
Shifat Hasan
5.0

Reviewed 2 months ago

My journey with Pernia's has been absolutely remarkable, all thanks to Jigar's stellar assistance in ensuring my product arrives ahead of schedule. I'm brimming with excitement and eagerly await its swift arrival. A heartfelt thank you to Jigar for your incredible support and dedication in making this happen!

Recommended for:
Professionalism
Muzala Zain
Muzala Zain
5.0

Reviewed 2 months ago

I must express my immense satisfaction with Jigar's exceptional proactiveness! It took him mere moments to give me a call regarding my order status, and he ensured the dispatch and delivery were as swift as promised. Heartfelt thanks to Jigar and Pernia for crafting such a delightful experience!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Vijay
Vijay
5.0

Reviewed 2 months ago

I recently reached out with an inquiry about the status of my order, and I must say, Jigar's response was incredibly prompt—virtually lightning-speed. He promptly called to provide me with detailed information and clear shipping timelines. Working with him was an absolute breeze; his commitment to his promises was unwavering. He delivered exceptional customer service. It's rare to encounter someone as trustworthy—Jigar is indeed a man of his word.

shruti solanki
shruti solanki
5.0

Reviewed 2 months ago

Mr.Jigar was really helpful to help me with whatever I need .he was quite prompt and efficiently solved everything .good communication skills which helped me to make my order easy with them .Thankyou 🫶

Aneri Patel
Aneri Patel
5.0

Reviewed 2 months ago

Jigar contacted me promptly the very next day after I submitted a request to update my order, and I'm absolutely delighted! Not only did they proactively reach out, but they also tailored my order precisely to my preferences. This level of customer service is truly commendable - it gives me such peace of mind when ordering from Pernia. A heartfelt thanks to the team for their outstanding support!

Ram Akshat Singh
Ram Akshat Singh
5.0

Reviewed 2 months ago

Pernia’s has superior customer service than most online platforms. Henry D’Souza was very helpful. When I found the same dress somewhere else, he was able to match the price and improve the delivery.

Recommended for:
On Time ServiceProfessionalism
Preethi Raghavan
Preethi Raghavan
5.0

Reviewed 2 months ago

I am absolutely thrilled with the exceptional service! I've received images of the outfit, as well as the final product ready for dispatch. Jigar deserves high praise – his initiative to proactively contact me was greatly appreciated, and he meticulously addressed every concern I had. The results? The products far exceeded my expectations and are utterly breathtaking!

Pathak
Pathak
5.0

Reviewed 2 months ago

Received my order right on schedule, and I must say, every item is of exceptional quality! A special shoutout to Jigar for his unwavering dedication and effort. His involvement was crucial, and his constant availability for order inquiries and prompt updates made all the difference. I'm genuinely excited and looking forward to remaining a devoted customer of Pernia's for many more years to come!

Priya Rathakrishnan
Priya Rathakrishnan
5.0

Reviewed 2 months ago

Henry was helpful in providing updates on my order and expected shipping.

Nishi
Nishi
5.0

Reviewed 2 months ago

Interacting with Pernias is such an ease process because they provide you with rapid updates via chat.Pooja was remarkably prompt and Swift with her updates. I have never came accross such sites where you receive such a personalized experience!

Amrita De
Amrita De
5.0

Reviewed 2 months ago

I would highly recommend this shop. I have ordered from them a couple of times and always received a great experience and satisfaction. I really like their fusion collection. I would specially like to thank you Ritika for helping me this time with all my queries about the order and shipment. A people like you always make the experience better and cherishing.

Recommended for:
Value for moneyQuality of WorkGowns
Jasleen Nijjar
Jasleen Nijjar
5.0

Reviewed 2 months ago

Henry Jackson gave great service. Very easy to communicate with !

Recommended for:
Value for money
Amrit Mann
Amrit Mann
5.0

Reviewed 2 months ago

Had a great experience with Hrithik recently, he was helpful and kind when dealing with my order queries and organising my delivery dates - thank you team Pernia

Recommended for:
Value for moneyQuality of WorkTrousseau Picks
GeetuRaina
GeetuRaina
5.0

Reviewed 2 months ago

Pernia team rocks!! Special shout out for Ayush’s and Henry for making transaction seamless from US. Ayush’s reached out to the designers and made requested changes to my liking and Henry made sure it was delivered on time!! I am super happy with this team!!

Recommended for:
On Time ServiceProfessionalismLight Lehengas
SharonParkinson
SharonParkinson
5.0

Reviewed 2 months ago

Henry Jackson was very helpful, responsive and gave a great service. Lots of choice of outfits and smooth delivery. Thank you so much.

Recommended for:
ProfessionalismGownsLight Lehengas
Bally
Bally
5.0

Reviewed 2 months ago

Jigar was nothing short of remarkable. His responsiveness and empathy truly stood out, ensuring an efficient and seamless experience. With every inquiry I presented, he diligently consulted with the designers and provided prompt, thorough responses. Moreover, Jigar's initiative in presenting alternative solutions was incredibly helpful. He is, without a doubt, an exceptional asset to the team!

Zahra Khan
Zahra Khan
5.0

Reviewed 2 months ago

Excellent Customer Service Experience with Anjali and Henry :)

Recommended for:
On Time ServiceProfessionalismBridal Lehengas
Soso Nasser
Soso Nasser
5.0

Reviewed 2 months ago

Good market nice deal with everything i faced Customer service is very nice and cooperative Thanks to henry jackson for the great help

Recommended for:
Quality of WorkProfessionalismLight Lehengas
abdullah Almushigah
abdullah Almushigah
5.0

Reviewed 2 months ago

More than once i deal with them they are very nice and the price is good and the DESIGNS is more than fine and good, custmer severs helpful and coopration

Meena
Meena
5.0

Reviewed 2 months ago

Jigar was absolutely phenomenal and demonstrated extraordinary patience when managing my order! His customer service was exceptional, and his professionalism? Simply outstanding! I was completely overjoyed by my experience!

Recommended for:
Value for money
Bhrajna
Bhrajna
5.0

Reviewed 2 months ago

Jigar was incredibly helpful and impressive with his service! I truly appreciate the attentive support he provided throughout - any questions I had, he answered with care. Plus, the thoughtful gesture of sharing images before dispatching the product to ensure the delivery of the correct item was remarkable. His expertise and dedication genuinely won me over. I really enjoyed the experience!

Samit A
Samit A
5.0

Reviewed 2 months ago

I had a fantastic experience with Henry from Pernia's once again, he was very helpful and prompt!

Recommended for:
Quality of Work
Kiran
Kiran
5.0

Reviewed 2 months ago

I cannot praise Jigar from Pernia's Team enough! His persuasive abilities are absolutely remarkable, far surpassing expectations. While there was a slight delay in the product delivery, it proved to be absolutely worth the wait. Interacting with Jigar on the call was a delightful experience, and his commitment to ensure delivery within a week was incredibly impressive. A big cheer for his exceptional service!

Meera Kara
Meera Kara
5.0

Reviewed 2 months ago

Henry D'souza was so kind and patient when dealing with my order! I loved his customer service and professionalism!

Recommended for:
Quality of Work
Rathi S
Rathi S
5.0

Reviewed 2 months ago

I’m yet to receive the orders will post another review once I do. This note to give appreciation to Henry who has been very helpful in ensuring the right measurements are being taken into account. Excellent customer service and continuous communication to keep us on the same page!!

Recommended for:
On Time ServiceLight Lehengas
Guddi Sahota
Guddi Sahota
5.0

Reviewed 2 months ago

Henry was very helpful. He helped me a lot in choosing right colors. I customize the outfits and they came out exactly the way I wanted them. He gave me very good deals. I will definitely shop again at Pernia’s and ask for Henry again to help me with the outfits. Thanks

Recommended for:
On Time ServiceProfessionalismTrousseau Picks
Apurva Gupta
Apurva Gupta
5.0

Reviewed 2 months ago

Henry was super helpful with my order! He was really nice and made sure everything went smoothly. I'd totally recommend him for awesome customer service!

tazmeena Samnani
tazmeena Samnani
5.0

Reviewed 2 months ago

Mr Hrithik has been assisting me with my previous order and recent order too He is very cooperation and willing to help me with all my queries He roaches out to me true whatsapp and email and keeps me updated He responds to all my concerns and queries He has made my shopping experience online very easy Thank you so much Hrithik for your excellent service Hope you can help me in future too Once again thank you

Jodi
Jodi
5.0

Reviewed 3 months ago

Conversation with Ms. Pooja D was much effortless, and it was a seamless experience.

Harini
Harini
5.0

Reviewed 3 months ago

Working with Jigar Doshi has been a pleasant experience due to his amiable nature.Also he was super responsive to the queries and status of the order

Regina
Regina
5.0

Reviewed 3 months ago

Pooja and Jigar these are the two individuals who managed my order with such professionalism, maintaining constant communication throughout the process. I would definetily provide a positive feedback for both of them.

Rama Aeithepalli
Rama Aeithepalli
5.0

Reviewed 3 months ago

Jigar has shared photographs of my dress, which looks absolutely stunning. I cannot thank enough to the designers for their hard work, and particularly to Jigar for fulfilling his promise by sharing these images with me. I eagerly wait to receive this dress at the earliest.

Gunjan
Gunjan
5.0

Reviewed 3 months ago

Pernia's is my go-to shopping site with a top-notch collection. Pooja from the online Pop up shop assisted me with my order and handled my custom tailoring outfit.

Jamie
Jamie
5.0

Reviewed 3 months ago

Pooja has shown exceptional communication skills, and I am thoroughly impressed with the effort she has put forth...

Recommended for:
On Time ServiceQuality of WorkLight Lehengas
Vinita
Vinita
5.0

Reviewed 3 months ago

Jigar was absolutely delightful during our call..It's become quite difficult to find such outstanding service online these days. I truly felt at ease and completely worry-free after placing my orders with Pernia's. It's so reassuring!

Nitin Chilukuri
Nitin Chilukuri
4.5

Reviewed 3 months ago

Very easy access, friendly staff. Henry was very helpful with answering my questions promptly and providing me with details needed

Recommended for:
On Time ServiceProfessionalism
Bindya
Bindya
5.0

Reviewed 3 months ago

Jigar Doshi was much helpful he notified me about timelines of my order also he heard me and it was overall a good experience with him..

Manpreet Khaira
Manpreet Khaira
5.0

Reviewed 3 months ago

Would like to recommend this website for online orders. Quality and services are very good.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
rajni r
rajni r
5.0

Reviewed 3 months ago

Hrithik was very helpful with my order that I need in time for my son’s wedding. I was concerned it would not arrive in time. He even called me to confirm the order and ship date. Thank you Hrithik for your positivity. You rock and Pernia rocks. Such nice customer service. Next time I order from Pernia I would love to work with Hrithik again.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Nikita Patel
Nikita Patel
5.0

Reviewed 3 months ago

Henry Jackson D’Souza is amazing! Very helpful with my order and making sure I get it way ahead of time.

Recommended for:
On Time ServiceQuality of WorkBridal Lehengas
SMP
SMP
5.0

Reviewed 3 months ago

Pernia’s pop up is my go to for Indian outfits. I ordered 15 outfits for a family wedding and Henry Jackson D’Souza was great in helping to coordinate with all the designers so that our outfits were color coordinated and measurements were correct. He ensured everything came on time.

Recommended for:
On Time ServiceBridal LehengasLight Lehengas
Renuka Singh
Renuka Singh
5.0

Reviewed 3 months ago

Kunal and Ashiya Your ability to clearly articulate your open and approachable communication style fosters a positive work environment and aids in conflict resolution. You excel at maintaining open communication with all team members

Komal Moondi
Komal Moondi
5.0

Reviewed 3 months ago

Great customer service, easy to talk to and was Jigar was very helpfull in making sure that I receive the products on time

Recommended for:
Value for moneyQuality of WorkProfessionalism
Mitesh
Mitesh
5.0

Reviewed 3 months ago

Jigar Doshi called me to confirm my order and review shipping dates. I imagine this is useful for both the company and shoppers as it offers the opportunity to have items shipped separately or togethwe to ensure they arrive on time for any events. I look forward to receiving my order.

Meena Ashar
Meena Ashar
5.0

Reviewed 3 months ago

Extremely happy with the products and the service. Everything came in time in the quality advertised. Big thank you to Jigar Doshi who went beyond to make sure i will receive my purchase in the time frame i require it.

Silly Sis’s
Silly Sis’s
5.0

Reviewed 3 months ago

I had a great experience purchasing for my husband with Jackson D’Souza. He is exceptionally hardworking honest salesman…. He not only help me get all my ordered on time but also help me placing correct sizes, answer my query on time, replying to my text messages on time. Hope to receive as best as these kind of responses in future. Thanks Prenia pop for such excellent service

Recommended for:
On Time ServiceProfessionalismBridal Lehengas
Sakiba Khan
Sakiba Khan
5.0

Reviewed 3 months ago

Henry from Pernia has been very easy to reach, responsive, made quick clothing alterations and expedited my items. I would recommend

Recommended for:
ProfessionalismLight Lehengas
Kitty
Kitty
5.0

Reviewed 3 months ago

(Pooja D)dealing with my orders she called to confirm my order and measurements it was nice talking to you and appreciate her help.

Sonam Patel
Sonam Patel
5.0

Reviewed 3 months ago

Mr. Doshi went over all my orders one at a time. He made sure to make sure my orders will be delivered in a timely manner prior to my sister’s wedding. He was detailed oriented with my order and he addressed all my concerns regarding my order.

Rashmi Nair
Rashmi Nair
5.0

Reviewed 3 months ago

The prices as compared to other sites for the same pieces were comparatively lower and lots of brands and options to choose from Was an added advantage. Further the customer service and follow up from staff esp Vijay and Hadrian has been commendable. Looking forward to a long association with Pernia 😊

Recommended for:
On Time ServiceQuality of WorkTrousseau Picks
Elaine Geoh
Elaine Geoh
5.0

Reviewed 3 months ago

Excellent customer service and updates from Vijay and Anjali on my order. 👍🏻 kudos

Recommended for:
GownsReplica HavenBridal Lehengas
Vasanti
Vasanti
5.0

Reviewed 3 months ago

Amazing Experience with Jigar from Pernia's as he was always willing to help with the order and getting it customized as per the measurements.

Anupam Mathur
Anupam Mathur
4.5

Reviewed 3 months ago

Pernia’s pop Up is a great site to shop. I ordered many outfits for my daughter’s upcoming wedding, all arrived on time and their quality is good. Pernia’s pop up has great costumer service. I was having trouble canceling one of my order, I messaged them and their representative, Jigar Doshi immediately connected and cancel the order and issue store credit. Jigar was very helpful in placing my next order in the correct size. Overall I have great experience shopping on this site.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
thira
thira
5.0

Reviewed 3 months ago

Always had a wonderful and stress free shopping at Pernia. Special mention to Hrithik Erla for his efficiency, quick response and courteous replies. Thank you.

Recommended for:
On Time ServiceProfessionalism
Judith
Judith
5.0

Reviewed 3 months ago

Amazing experience with Pernia's and specially Jigar who was attending my case and also updated the details so that package is delivered to the correct address

Sapna Patel
Sapna Patel
5.0

Reviewed 3 months ago

Vijay at Pernia was very helpful and kind. He helped me tremendously with new size outfits, he kept me updated every step of the way. Thanks Vijay!

Recommended for:
On Time ServiceBridal Lehengas
Bharat
Bharat
0.5

Reviewed 3 months ago

“Terrible experience with @PerniaPopUp Bandra! After two agonizing months, they failed to make promised alterations to my expensive designer kurtas for my son's wedding. This isn't the first time; they botched my previous order too. Abysmal customer service from Abhisek and Suneil. They've ruined a special occasion. I demand a refund. #PerniaPopUpFail #CustomerServiceNightmare #BadBusiness"

Pernia's Pop-Up Shop
Sincere apologies for any inconvenience caused. We would like to investigate on your issue. Please share your order number so that we can check and get back to you. Regards, Team Pernia's
Ravi
Ravi
5.0

Reviewed 3 months ago

Vijay was very helpful with getting the order in time.

Shyfa
Shyfa
5.0

Reviewed 3 months ago

We are pretty happy with the customer service of Jigar as he expedited the products for us as they were ordered for Ramzan and we are sure that we will have the products with us.

Karishma
Karishma
5.0

Reviewed 3 months ago

My order confirmation dates and measurements were taken by Ms pooja she made the process so easy

Dipti
Dipti
5.0

Reviewed 3 months ago

Kudos to Pooja for assisting me with each question. I felt heard and definitely recommend Pernia's customer service.

Kavita
Kavita
5.0

Reviewed 3 months ago

(Pooja) did excellent job👍👍 My experience with you'll was good this time definitely will post again once I receive my outfit from Pernias on time.

Charu Tandon
Charu Tandon
5.0

Reviewed 3 months ago

Annan has really helped me out with my order. She has always been with me throughout not just in placing the order but in its delivery process to. Annan made the whole experience very positive. Thank you Annan

Jisoo Oh
Jisoo Oh
5.0

Reviewed 3 months ago

Pooja and Riddhi was such a big help in process of getting my wedding outfits made and made sure I was always heard and tended to my questions as fast as they possibly can. They are a essential to pernias pop up shop!

BrennaMarie
BrennaMarie
5.0

Reviewed 3 months ago

Pooja was very helpful with measurements and communication for my lehenga!

Amolika dhir
Amolika dhir
5.0

Reviewed 3 months ago

Hi Put five stars from my side to mr.mniral paul. He solved my problem very well Thanks

Recommended for:
Value for money
Sanya Dhaliwal
Sanya Dhaliwal
3.0

Reviewed 3 months ago

Decent. Got my lehenga and shoes from them. And they exchanged the shoes with proper packaging after I informed them about it

Pernia's Pop-Up Shop
Sincere apologies for the inconvenience caused. We regret to hear that you had a less than satisfactory experience. Rest assured, we are investigating your case and our representative is already working to resolve the issue as quickly as possible. The resolution has been provided via email to work towards your concern. Regards, Team Pernia's
Preeti
Preeti
5.0

Reviewed 3 months ago

I frequently purchase items from Pernias and I am consistently impressed by the seamless experience they provide. Following my order placement, they promptly reach out to confirm my requirements. Jigar, who assisted me, displayed a high level of maturity and intelligence in handling my inquiries. He efficiently addressed all my concerns, and I plan to maintain contact with him for my upcoming orders.

Shaila
Shaila
5.0

Reviewed 3 months ago

Jigar Doshi provided exceptional assistance, and I am content with the overall service received.

Ishi
Ishi
5.0

Reviewed 3 months ago

My experience with Pernias and its staff was great Pooja is currently looking towards my orders and she is doing an amazing job.. Truely obliged by the service given by Pernia from the day of order placed till now looking forward to receive my outfit and will definitely write a review again.

Mira
Mira
5.0

Reviewed 3 months ago

My order confirmation and other stuffs were taken care of by Ms Pooja it was pleasant dealing with her.

ShakheelaGurung
ShakheelaGurung
5.0

Reviewed 3 months ago

Great experience overall!!! It was a last minute shopping. I needed an anarkali suit for 24th feb! I saw that Pernia’s customer service was 24/7 and got to chatting on whatsapp for few queries. The whole team involved was very helpful, especially Ritika and Hadrian. guaranteed delivery before 23rd feb! However I received my delivery today on 21st feb, which is even faster than expected. The quality of anarkali is good! A little bit bigger for me but managable. I love it. Thank you to Pernia!!!

Recommended for:
Value for moneyOn Time ServiceQuality of Work
KalpanaKL
KalpanaKL
5.0

Reviewed 3 months ago

Riddhi was very helpful to resolve my issue. great customer service.

Avneet Kaur
Avneet Kaur
5.0

Reviewed 3 months ago

I had a size issue and was so busy that I contacted them a little late, yet I was connected with Riddhi and she helped me through the whole process, for the last 4 months she has responded to me right away, always kept me updated, and helped convince the designer to fix the issue for me. She made me want to continue buying from this site because she was so helpful. Whenever I work with Pernia I will always ask for Riddhi and work through her, she truly cared about my experience and outfit.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
N B
N B
4.0

Reviewed 3 months ago

Thank you Riddhi Nagda for quick turnaround on the alteration and it fits perfectly now. Very efficient

jasdeep
jasdeep
5.0

Reviewed 3 months ago

Thank you Pooja for providing a seamless experience with Pernia's Pop Up Shop

Dhwani
Dhwani
5.0

Reviewed 3 months ago

Pooja was extremely prompt with the measurements needed and pretty happy with the overall experience

Ruhi
Ruhi
5.0

Reviewed 3 months ago

I would personally recommend Ms Pooja from Pernia's as she took personal attention to my measurements and was in constant touch with the designers team and me as well just to get the perfect fit for my outfits. ❤️

Charu
Charu
5.0

Reviewed 4 months ago

Appreciate the assistance from Pooja and her Willingness to help the client at any given point of time

Nikki Sood
Nikki Sood
5.0

Reviewed 4 months ago

I am seriously stunned by the customer service associate Ms Pooja as she took care of all my orders personally and confirmed each and every measurements carefully also I had messed up on couple of measurements but she was super helpfull. God bless her and hope to work with her for a longer time in future.

Niranjana Chaturvedi
Niranjana Chaturvedi
5.0

Reviewed 4 months ago

This is regarding more about customer service awesome team u have Specialy Riddhi she knows her duty very well .. she resolved my issues very smoothly.. Girls like Riddhi are always an asset to the organisation ❤️❤️Keep shining girl 🥰🥰God bless u 🧿🧿

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Monika Sharma
Monika Sharma
4.0

Reviewed 4 months ago

I ordered some outfits for a wedding here in the states. Happy with the quality of the products I received, fabric was exactly what was shown in the pictures, one dress came promptly via DHL. There were some minor hiccups in shipment of my lehnga, but I was able to connect with the customer service and they provided timely updates. Overall I am satisfied and the experience has been positive, I would definitely recommend for Indian wedding shopping. I wish there’s a number that I could have called for my order related questions.

Recommended for:
On Time ServiceBridal LehengasLight Lehengas
Kelly
Kelly
5.0

Reviewed 4 months ago

Happy with the resolutions given by Jigar towards the entire procedure. Will surely recommend his services to the family and friends

joe chatterjee
joe chatterjee
5.0

Reviewed 4 months ago

Our online concierge Riddhi Nagda was very prompt, courteous and provided great service. We have used Pernia's in the past and i highly recommend reaching out to Riddhi for any of your future Indian wear needs. Thanks again Riddhi for making our experience smooth & seamless. Joe Date of experience: February 02, 2024

Dilshaad Unjore
Dilshaad Unjore
5.0

Reviewed 4 months ago

People like Ridhi makes it so easy & pleasurable to shop at Pernia pop up shop !! She's so helping & reliable. She works fast and she makes her clients comfortable while shopping!! Thank you Ridhi for making my experience an amazing one ❤️

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Kritika Ramakrishnan
Kritika Ramakrishnan
5.0

Reviewed 4 months ago

Always a pleasure shopping at Pernia! Fantastic service and quick delivery. Riddhi did a great job at being prompt and supportive to all my queries! Thankyou Team Pernia.

Neelam Desai
Neelam Desai
5.0

Reviewed 4 months ago

I am very impressed with the pernia’s customer service.My order arrived earlier than expected to be place I supposed be later on in the middle of the week.I have requested Aman to re-deliver the order to the place I was at that time and he was very impressed he immediately helped me and re-issued my order to different location

Mahigna reddy
Mahigna reddy
5.0

Reviewed 4 months ago

Hrithik helped me throughout my order process. He was patient enough to provide me every detail

Recommended for:
GownsBridal Lehengas
DevyaniPeshawaria
DevyaniPeshawaria
5.0

Reviewed 4 months ago

I purchased a beautiful jewellery set from Pernia’s pop up shop it arrived beautiful package. i am completely satisfied with the quality of the product and give a 5star rating for their customer service team. Highly recommend Pernia’s!

Recommended for:
Value for moneyQuality of WorkProfessionalism
Jagruti ahir
Jagruti ahir
5.0

Reviewed 4 months ago

Love the products and good quality too.!!nice customer service too.!!good price and very polite.!!

Recommended for:
Value for moneyOn Time Service
MehP
MehP
5.0

Reviewed 4 months ago

Had issues with some incorrect orders but Riddhi sorted the issue swiftly, kept me updated and sent pictures of the item before sending so I could be assured it was what I wanted. They did not ask me to send the incorrect items back either so I wasn’t inconvenienced.

Recommended for:
GownsBridal LehengasLight Lehengas
KinjalDesai
KinjalDesai
5.0

Reviewed 4 months ago

Awesome product...loved the quality of product...initially I found difficulties in delivery dates N all but Aman was very helpful N then everything was smooth....tysm ....amazing experience

Recommended for:
Quality of WorkGownsBridal Lehengas
Janinder Virk
Janinder Virk
5.0

Reviewed 4 months ago

Ordered 1 set to test the size and fitting. It was perfect as dimensions given. Then ordered 3 more to make them as exactly the way previously made. To my astonishment all suits were so identical, as if they were all made together. Then Riddhi was so helpful. She kept the communication with me until I received the packages. We received all our suits on time actually before our need. Thanks Riddhi.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Shanaya D
Shanaya D
5.0

Reviewed 5 months ago

One of our go to. Always on point with the designs and their service. Gorgeous designs featured always. One of our go to

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Krupali Patel
Krupali Patel
5.0

Reviewed 5 months ago

I highly recommend Pernia’s pop up for their amazing collection and customer service. I would like to thank Anjali to be understanding and patient with all my questions.

Heer chadda
Heer chadda
5.0

Reviewed 5 months ago

Jigar Doshi's assistance was instrumental in ensuring the on-time delivery of my Indian outfit. His effective communication and efficiency made the entire experience relaxed and left me very happy.

N saharan
N saharan
5.0

Reviewed 5 months ago

I bought and also returned a suit with this vendor, Riddhi Nagda went way out and beyond to make sure that everything was done smoothly. She also made sure our outfits arrived before the wedding. Highly recommend Pernia and of course Riddhi Nagda customer service. Based in USA it’s hard to trust but with this experience and service as good as Riddhi Nagda I will continue to shop with Pernia and also let my friends know about this. Thank you Riddhi and a very good job. Please continue to do so. Companies work only with trust and helping the customers when needed. Thanks

Recommended for:
On Time Service
ratna kane
ratna kane
5.0

Reviewed 5 months ago

Riddhi Nagda is amazing manager helped me above and beyond. She is very hard working and nice.

Robert Clarks
Robert Clarks
5.0

Reviewed 5 months ago

When worries surfaced about my order's timely delivery, Jigar Doshi's swift actions and coordination were a lifesaver! Their exceptional service deserves immense gratitude

Ryan Racheal
Ryan Racheal
5.0

Reviewed 5 months ago

Kudos to Jigar Doshi for their proactive assistance! Despite a few hurdles, their quick thinking and efficient coordination ensured my outfits arrived precisely when needed. Their dedication to ensuring my satisfaction as a customer is truly commendable.

Ojas Nair
Ojas Nair
5.0

Reviewed 5 months ago

Jigar Doshi's dedication to ensuring my order arrived on time was outstanding! His quick response and support gave me complete peace of mind.

Anushri Punjabi
Anushri Punjabi
5.0

Reviewed 5 months ago

Jigar provided incredibly comfortable customer service! Prompt replies and helpful information made my experience smooth and stress-free

Aayush Shah
Aayush Shah
5.0

Reviewed 5 months ago

Jigar Doshi's commitment to timely deliveries is impressive! His speedy responses and support gave me total confidence in my purchase.

William Jones
William Jones
5.0

Reviewed 5 months ago

Big thanks to Jigar Doshi for being so helpful! Despite some bumps, he acted quickly and made sure everything turned out perfectly.

Sumedha Mundra
Sumedha Mundra
5.0

Reviewed 5 months ago

I had a really comfortable customer service thanks to Jigar. He was prompt in replying and very helpful regarding my queries.

Recommended for:
Quality of WorkTrousseau PicksLight Lehengas
Padmaja
Padmaja
5.0

Reviewed 6 months ago

I'm really impressed with how dedicated Jigar Doshi is to making sure my order arrives on time! His fast responses and helpful support made me feel completely confident about my purchase.

Hemangini Patel
Hemangini Patel
5.0

Reviewed 6 months ago

When concerns arose about my order reaching me on time, Jigar Doshi's swift actions and coordination saved the day! I'm incredibly grateful for their exceptional service.

Prince preet singh
Prince preet singh
5.0

Reviewed 6 months ago

Great collection and more importantly very prompt support by the back end Team . Special mention of Ms Riddhi , she did a commendable job in resolving a confusion I had ...kudos to her and prompt support ...highly appreciable!!

Recommended for:
On Time ServiceQuality of Work
Jaydan
Jaydan
5.0

Reviewed 6 months ago

Bought 2 Potli bags and they are gorgeous! The hand work was awesome and the customer service was amazing! Thank you so much!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Amarilys Perez
Amarilys Perez
5.0

Reviewed 6 months ago

My experience with Riddhi was truly outstanding. Her expertise and dedication made the dress exchange process for my brothers wedding seamless. She navigated every detail with precision and insured. I felt confident in my choices. Riddhi’s commitment to customer satisfaction, and her warm demeanor made this experience memorable. I highly recommend her exceptional service to anyone seeking an stress-free and enjoyable shopping experience.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Kimberly Vemo
Kimberly Vemo
5.0

Reviewed 6 months ago

"I'm incredibly impressed by Jigar Doshi's dedication to ensuring my order's timely delivery! Their swift support truly enhanced my purchase experience.

Jacqueline Fernandez
Jacqueline Fernandez
5.0

Reviewed 6 months ago

Impressed by Jigar Doshi's commitment to ensuring my order reached me on time! Their quick actions and support made me completely confident about my purchase.

Subhan Khan
Subhan Khan
5.0

Reviewed 6 months ago

Their dedication to providing outstanding service is evident! Jigar Doshi's commitment to ensuring my order's punctual delivery was truly noteworthy and made a significant impact.

Maggie Nguyen
Maggie Nguyen
4.5

Reviewed 6 months ago

I was assisted by Riddhi. Beautiful dresses and excellent service.

Recommended for:
Value for moneyQuality of WorkProfessionalism
Dhivya Govender
Dhivya Govender
5.0

Reviewed 6 months ago

Today I had the pleasure of working with Riddhi. She was very helpful and informative. I am in the process of an exchange and it was very stressful but after Riddhi reached out to me me I felt much better about the process. She gave me all the information I needed and guided me through everything well. I was very happy to have experienced that great customer service from her.

Recommended for:
Value for moneyQuality of WorkProfessionalism
Rati Bhatikar
Rati Bhatikar
5.0

Reviewed 6 months ago

Thanks to Riddhi for responding immediately to my email.

Recommended for:
Light Lehengas
Sonali Jain
Sonali Jain
5.0

Reviewed 6 months ago

Thank you Aman for your prompt assistance! Really appreciate it :)

Nithi Vohra
Nithi Vohra
5.0

Reviewed 6 months ago

Their dedication to customer satisfaction shines through! Jigar Doshi's efforts in ensuring my order's punctual delivery truly made my experience outstanding.

Priyanka
Priyanka
5.0

Reviewed 6 months ago

When concerns arose about my order reaching me on time, Jigar Doshi's swift actions and coordination saved the day! I'm incredibly grateful for their exceptional service.

Carmen Kilpatrick
Carmen Kilpatrick
5.0

Reviewed 6 months ago

Very easy shopping process, good prices, customer service were responsive and very helpful when I had questions, delivery arrived on time and was quick (left warehouse on a Monday and was delivered to me in the US 4 days later). The quality is fantastic! I haven’t tried on the outfits so I can’t speak to sizing accuracy but I am very happy with my purchase. I would buy from them again and recommend to a friend.

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Foram Dave
Foram Dave
5.0

Reviewed 6 months ago

Very responsive staff. Reliable service. Thank you Aman and Ritika for all the assistance.

KewalSran
KewalSran
5.0

Reviewed 6 months ago

The Pernia team, special mention to Hadrian, has outdone themselves. Delivery of my outfits were expedited to reach me on time for a wedding! Hadrian was helpful and patient dealing with the situation. Well done and thank you so much 💖

Recommended for:
On Time ServiceQuality of WorkProfessionalism
sira
sira
5.0

Reviewed 6 months ago

Timely deliverable of the outfit for… Timely deliverable of the outfit for the wedding by Annu making sure it was available. The blouse was a bit tight, Ridhi guided me on how to alter the blouse and I was able to wear it for the special occasion. Thank You Peri

Recommended for:
On Time ServiceQuality of Work
Paris Lloyed
Paris Lloyed
5.0

Reviewed 6 months ago

Very responsive and quick delivery! Aman and Ritika from the Pernia team were amazing! I had to send my mum jewellery in a hurry and they were just amazing! The delivery was on time and my mum loved the necklace and angels.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Niharika Velagala
Niharika Velagala
5.0

Reviewed 6 months ago

Very responsive staff ..Hadrian is very responsive & professional.quality awesome 👏🏻

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Sonia Panchal
Sonia Panchal
5.0

Reviewed 6 months ago

Riddi was very helpful with my purchase from Pernias. She messaged to make sure my outfit will arrive on time for my event. Thanks so much

Sangeeta
Sangeeta
5.0

Reviewed 6 months ago

I was very pleased with my order from Pernia’s and Riddhi was very helpful in customer service.

Recommended for:
Value for moneyOn Time Service
Jalpa
Jalpa
5.0

Reviewed 6 months ago

Ordering Indian wedding outfits online has to be one of the most difficult tasks I have done. After multiple orders from multiple indian shops and being disappointed each time, I came across Pernias pop up shop. By far the absolute best customer service. They do not argue and blame customer as other Indian shops do, pernias pop up shop employees are solution oriented. I placed 3 orders and they worked very hard to get me these outfit. Arti and Riddhi were the absolute best. Aarti helped me pick out my wedding outfits ( even after I gave up) and Riddhi ensured I stayed updated and received my items on time. When one of the outfit came with pants that were too small, Riddhi ensured to get another one sent to me ASAP. Couldn't ask for better customer service. I would highly recommend any bride to check out their website. You will find your outfit here and the assistance was AMAGING!

Recommended for:
Bridal Lehengas
Hadia
Hadia
4.5

Reviewed 6 months ago

I ordered two dresses from Pernia online and was assisted by Ridhi. Ridhi was extremely helpful with expediting my order that was delayed and she was very hands on with coordinating on my order with the designer and finding solutions to expedite it to reach me. I was also assisted by Amisha and Namrah at Pernia’s Kala Ghoda Bombay store, where they helped me with my outfit alterations which they completed within 24 hours. Both Amisha and Namrah were extremely sweet, friendly and professional. Thanks to Vaibav and Shirish who also helped with my order.

Amsha Pandya
Amsha Pandya
5.0

Reviewed 6 months ago

Jigar was excellent. and was a good shopping experience.

Recommended for:
Bridal LehengasLight Lehengas
Amanda
Amanda
5.0

Reviewed 6 months ago

The quality of the outfits is great, but sizing can be hit or miss. I have two out of four blouses that were tailored a little weird (one doesn't fit properly and the other I can't even put on), but Riddhi promptly helped me figure out a solution. I shipped the blouses back and I am currently waiting on them to get fixed and returned back to me.

Ritu dabhi
Ritu dabhi
5.0

Reviewed 6 months ago

Have been assisted by an excellent Agent Riddhi . It’s so important to have good customer support when you are shopping online. Had some issue for quite some time regarding an order but Riddhi helped me on that , she was prompt with her response and resolved it quickly.

Recommended for:
Value for moneyBridal LehengasLight Lehengas
TrudiJanssan
TrudiJanssan
5.0

Reviewed 6 months ago

Riddhi was extremely helpful in resolving my problem. Would highly recommend. Wonderful customer service.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Jordan Newcomer
Jordan Newcomer
5.0

Reviewed 6 months ago

Riddhi did an excellent job of helping with my husband’s attire and all of my dresses! Super quick with messaging back on any problems I had! Super fast tracking info! And when I needed something for my dress, they sent it so fast!

Priya B (Mauritius)
Priya B (Mauritius)
5.0

Reviewed 6 months ago

Had a great experience. Thanks to the whole team involved including Faisal and Zaara for previous purchases. Bought around 20+ items from them. All came good quality packing and in good form. Quality of item also was good. There is always room for improvement. My latest purchase from Pernia were sets from Angad Singh and Gulabo Jaipur. Ms Riddhi Nagda did good job on same(quality check and dispatch). Appreciated👍.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Usha Goutham
Usha Goutham
5.0

Reviewed 6 months ago

I purchased online yet to receive my orders. I had a query that has been addressed by Riddhi very efficiently. Thank you Riddhi!

Recommended for:
Value for money
varsha bhanushali
varsha bhanushali
5.0

Reviewed 6 months ago | Certified Review

Pernia's Pop Up in Bandra showed interest in understanding my vision for my lehenga and working closely with the Kalighata designer to create a customized masterpiece which was truly breathtaking. They went above and beyond to ensure that every detail was perfect, making the entire experience unforgettable. Source

Ria Suri
Ria Suri
5.0

Reviewed 7 months ago

Best Collections and best customer service experience. Thanks Jigar will await the products for the event

SAKSHI RAWAT
SAKSHI RAWAT
5.0

Reviewed 7 months ago

Extremely professional and efficient service... the team was very prompt and helpful with my query and assisted me in no time. I did not even expect it to go so smoothly. Very very impressed.

Anjana Adwani
Anjana Adwani
4.5

Reviewed 7 months ago

I would really like to thank Ashiya for her amazing help and coordination in sending my order out when needed. She even managed to contact the designer on request and get my order delivered before time. Amazing work and customer service ⭐️⭐️⭐️⭐️⭐️

Recommended for:
Professionalism
RituVermaa
RituVermaa
5.0

Reviewed 7 months ago

Highly recommend, it was my first experience to order dress from this website, loved my dress, Riddhi and Bobby help me a lot to place my order and until I received my ordered they always gave me update about my dress. Thanks Riddhi& Bobby for dress Flawless_makeup_by_RV

Bela
Bela
5.0

Reviewed 7 months ago

Jigar has been helpfull in each and every possible way. There were some doubts related to color of the outfit but he called ur personally to show the color of the fabric and also shared the images before dispatch

Jaime Gopeesingh
Jaime Gopeesingh
5.0

Reviewed 7 months ago

Samad was very helpful and eager to assist with any questions I had. Will def order through her again!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
R P
R P
5.0

Reviewed 7 months ago

Great and faster service from Samad. Helped me with the customizations after placing the order

Priyanka Mishra
Priyanka Mishra
5.0

Reviewed 7 months ago

Great customer care by the staff(Ridhi). I received a beautiful dress and looking forward to more shopping.

Recommended for:
Quality of Work
sergia723
sergia723
5.0

Reviewed 7 months ago

Love this store! The fashion, style and customer service are unmatched for an international store. I am located in the US and I shop quite a bit from businesses overseas, when there is an issue with the package I almost always loose my money, not at Pernia’s. I had a slight issue twice and both times it was resolved quickly and professionally. Recently I worked Riddhi, who resolved a product issue shortly after I noticed them post receipt of my items. Great buisness and even better clothes.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Diksha
Diksha
5.0

Reviewed 7 months ago

I ordered a dress online from Pernia Pop-Up. I spoke to one of their employees to get all the information regarding the dress I wanted to purchase as well as went over their return policy. As per their team’s recommendation, I chose to not avail any discount on the dress because I wanted to keep the flexibility to return it. I got the dress delivered in the US and it was surprisingly fast. I had ordered another dress from a different vendor as a back up which was delayed by weeks. Eventually I had to cancel the order with that vendor because even though I was following up with them multiple times every week I was not getting accurate updates on when the dress would be ready. I have to say that Pernia was much better in this regard. They met the delivery timeline that they had originally promised. Unfortunately though, the dress from Pernia did not fit which was worrisome because I did not have a back up. I reached out to Pernia regarding this and initially my experience with them was disappointing. I contacted Pernia within 24 hours of delivery to let them know about the issue. They refused to take it back and issue a refund. They also could not alter the dress for me because I was in the US. They offered a $50 store credit for alteration which I refused to accept. After multiple attempts of reaching out and trying to find a resolution, I was put in contact with Riddhi who was really able to turn this around for me. She made herself available and worked with us on finding a solution. Once she learned that I was going to be in India, she offered to alter the dress for me or issue a store credit if the dress was not made according to the size originally requested. On the day when I was supposed to drop the dress, she did not forget about me and proactively reached out, which was a nice touch and made me feel like she cared and truly wanted to help. She also reached out to the store proactively to let them know about my issue and filled them in on what they needed to do. She also told me who to ask for at the store which helped the whole experience very smooth for me. Luckily, my dress had enough margin to alter it. We were cutting very close to the event day so I needed it to be altered right. She understood the urgency and made sure that the dress was altered correctly as well as delivered on time. I was amazed by how fast the turnover from when the dress was dropped off to when it was delivered to me was. Thanks to Riddhi. If it wasn’t for her, I would not be leaving a 5 star review.

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Massara Al-Mafrachi
Massara Al-Mafrachi
5.0

Reviewed 7 months ago

Riddhi and Bobby were the best in customer service 🙌. Loved dealing with you and would definitely do it again, highly recommended 👌 Also items as described and as pictured with all details very nice and elegant. Thank you everyone, wonderful team

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Smirthi Selvaraj
Smirthi Selvaraj
5.0

Reviewed 7 months ago

Had a great experience getting our outfit made, special thanks to Riddhi for her assistance in getting the right measurements and her quick responses!

Nt
Nt
5.0

Reviewed 7 months ago

Hadrian made the ordering process easier and answered all my questions and concerns promptly! I had a great experience and would definitely order again!

karishma nandha
karishma nandha
5.0

Reviewed 7 months ago

Avantika and Aman made my shopping experience so seamless! They both were helpful with my queries and measurements. Thank you, I would definitely recommend Pernia to my friends and family.

Sarvani Burugapalli
Sarvani Burugapalli
5.0

Reviewed 7 months ago

Ridhi made my shopping experience at pernia pop up smooth and easy. She was very prompt in answering my queries and clarifying my doubts with designers and providing exact and accurate details. And also she made my return and alteration process of one dress also very easy from US.

Recommended for:
Quality of Work
Ritu Bontha
Ritu Bontha
5.0

Reviewed 7 months ago

Riddhi made my experience very enjoyable! She’s very attentive and responsive and took care of my alteration in a timely and efficient manner!

Karishma
Karishma
4.5

Reviewed 7 months ago

It was a wonderful experience talking to Riddhi. She was very helpful and quick to solve my issues. Will continue to shop with Pernia pop up online.

Recommended for:
Quality of WorkProfessionalismTrousseau Picks
Sonia Joseph
Sonia Joseph
5.0

Reviewed 7 months ago

Great options of bridal wear. Pooja who helped me with ordering and measurements was so patient with helping me figure out the right measurements. She eased my mind and always answered my questions. I was very happy with her!

Recommended for:
Quality of WorkProfessionalismBridal Lehengas
Rupi Dharni
Rupi Dharni
5.0

Reviewed 7 months ago

Pernia’s pop up shop is amazing! It’s my first time purchasing from an online site in India. Firstly, their selection looks amazing, they have a lot of variety. I needed my item sooner than the availability date on the website. I contacted them on WhatsApp and they assured me I would get my outfit delivered on time. I was hesitant because I needed it for a wedding, but the item arrived a day earlier than promised. The box was wrapped in strong plastic, and inside the box was a fabric bag, almost like a dust bag. Inside that was my outfit wrapped in tissue paper! I couldn’t believe how much care went into the wrapping! The outfit itself was gorgeous, just as it looked on the website! I can’t to wear it!!! I will definitely be purchasing from them again!!

Recommended for:
On Time ServiceProfessionalism
Nikkie  Singh
Nikkie Singh
5.0

Reviewed 7 months ago

Excellent service. I needed a part of my order delivered earlier and they were very helpful in organising this.

Recommended for:
On Time Service
SarahTee
SarahTee
0.5

Reviewed 7 months ago

Really awful company with terrible customer service. The more you speak to them the more you realise they’re just con artists. I’ve had one good experience and 4 awful ones after. One time they gave me credits to apologise after they altered several pieces very wrong- such as cutting a top short when I asked for straps to be lengthened..? For the latest issue, I bought a top from a designer that I bought from before, in the same size and it was complexity off. They refused to refund or exchange it, even through I got a standard size, they said it was technically customised as I bought it from a set - which is frustrating as I specifically said I wanted to be able to send it back if it doesn’t fit or swap it or something. Additionally the product quality as not satisfactory, which is not something you can tell you receive the item. They say it passed their quality checks before they shipped it but that means very little - my customer expectation of the quality for a £120 top is mine. If it doesn’t pass my quality I should be able to send it back, which is the legal consumer right in all countries. Riddhi Nagda, a very unpleasant customer service “manager”, is trying to tell me that the product has a different neckline so it would not be the same size..? It make no sense and the difference between the two tops is bigger than a two size difference, and they are both in the same size from the same designer. I think the problem is actually the designers fitting, I know other people that have said this designer Saaksha & Kinni, has different sizing for from the top to the dress to the bottom. However pernia is not assisting in correcting it or even offering a size swap. At first they offered a 25% credit I didn’t want credit at that time as I wanted to explore options for sending it back. However they weren’t willing to do that, tbeh wanted to alter it. Given my previous experiences, where out of 6 items, only one was altered to my instructions, so I didn’t feel confident to ship this item back and fourth to have more issues, so I said I would settle for the credits to which they are saying that is not possible anymore, and Riddhi, this vile woman is just making a bunch of illogical and unfair reasons for why it’s not possible and saying it’s my fault for being disappointed. Speaking to her is akin to speaking to a Trump supporter, no knowledge or facts, just childish and petulant comebacks. One of her reasons was that they fixed my issue in the past with credits so they’ve already done it once and don’t need to help me again- even though they acknowledged it was their error at that time, which was a completely different situation. She had no intention of resolving my issue with the product or providing good customer service. She’s just a petty woman, for a store that sells designer brands you would expect for good service.

Bhav
Bhav
5.0

Reviewed 7 months ago

One of the best sites to deal with. Very impressed with the customer service from all team members I’ve communicated with including Samad who recently helped me! Thankyou!

Recommended for:
On Time ServiceProfessionalismTrousseau Picks
Sajani Patel
Sajani Patel
5.0

Reviewed 7 months ago

Had the best experience ordering from here. Prompt service, great product, unique and beautiful dresses!! Have told all my friends. Will shop again.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Anjali Shah
Anjali Shah
5.0

Reviewed 8 months ago

Thank you to Riddhi Nagda for assisting me so swiftly. I wanted some extra beading for the blouse and she was able to source it for me from the warehouse and have it delivered to my home so that I can add them to the blouse. Brilliant customer service !

Recommended for:
Value for moneyProfessionalismLight Lehengas
NittaPrasad
NittaPrasad
5.0

Reviewed 8 months ago

Loved it!! excellent product💯 as per description. awesome customer service and support… can’t wait to wear it..

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Divya Gowthaman
Divya Gowthaman
5.0

Reviewed 8 months ago

Riddhi was extremely helpful in assisting me with my return. She was very prompt in her replies and made the whole process easy. She was courteous, patient, and great to work with!

Harman
Harman
5.0

Reviewed 8 months ago

Kuddos to Pooja for doing such an excellent job She did confirmed my measurements as well as made sure that my order does not get delay

Anjali Dhoundiyal
Anjali Dhoundiyal
5.0

Reviewed 8 months ago

SAMAD was extremely professional in communication. It was very easy to shop online with his assistance. Thank you Samad. Appreciate it

Recommended for:
Value for money
Manpreet Grewal
Manpreet Grewal
5.0

Reviewed 8 months ago

Riddhi was extremely professional and prompt. She was very clear in her communication and provided me an exact update on my order status. She made the experience very easy and smooth !!

Sabira
Sabira
5.0

Reviewed 8 months ago

Riddhi was so helpful with my query. She followed up with the designer to get answers to my questions and also made sure to check in with me several times. Riddhi was awesome! Riddhi was so helpful with my query. She followed up with the designer to get answers to my questions and also made sure to check in with me several times. Riddhi was awesome!

Recommended for:
Value for moneyOn Time ServiceLight Lehengas
Yaana mahboobani
Yaana mahboobani
5.0

Reviewed 8 months ago

Placed an order and needed assistance as urgent dispatch was required. Watsapped Ritika and got an immediate response wand solution to my querie. Very polite and professional 👍

Recommended for:
On Time ServiceProfessionalismTrousseau Picks
Nikit Aurora
Nikit Aurora
5.0

Reviewed 8 months ago

Had ordered couple of things for Navratri and the Early delivery request were accepted within friction of seconds and all thanks to Jigar who made it possible. Many Many Thanks

Anu Vellala
Anu Vellala
5.0

Reviewed 8 months ago

Riddhi was extremely helpful with the query I had in regards to my purchase. She was very responsive and pol in the process. Great experience working with Riddhi.

Recommended for:
ProfessionalismLight Lehengas
shruti dhadda
shruti dhadda
5.0

Reviewed 8 months ago

Amazing service very promising .. even the customer care people were really efficient and we'll spoken and helped with everything

Lynnette Martin
Lynnette Martin
5.0

Reviewed 8 months ago

I had to do an exchange in store credits and Riddhi assisted me. She was lovely, really patient and helped me throughout the process seamlessly. Highly recommend the customer service if assistance is needed. She was also fast to reply and responded to my queries and questions with alternatives. Thanks Riddhi!

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Arpana Parti
Arpana Parti
5.0

Reviewed 8 months ago

Samad was very helpful in exchanging my order and ordering it for the correct sizes, very responsive on the emails.

Recommended for:
Value for moneyOn Time ServiceLight Lehengas
Priyanka Jonna
Priyanka Jonna
5.0

Reviewed 8 months ago

Thank Jigar for your personal attention towards the order and also making sure the product is delivered before time. Will surely recommend Pernia's just because of the honesty and trust worthyness of You

Clive shalom
Clive shalom
5.0

Reviewed 8 months ago

I ordered a product which was supposed to be delivered in 20 months. But the team especially Samar did an amazing job and made sure I received the product in a week. Thank you so much!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Shiromi Jay
Shiromi Jay
5.0

Reviewed 8 months ago

Extremely helpful and courteous. Riddhi Nagda as very helpful and made sure my needs were met.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Hinal Patel
Hinal Patel
5.0

Reviewed 8 months ago

My blouse came too long, and Riddhi did a great job helping me have it altered before my brothers wedding. She was kind and understanding and gave me clear instructions. My blouse was altered and re-delivered with a quick turnaround. I highly recommend Riddhi for her services.

Recommended for:
Professionalism
Neha Dabas
Neha Dabas
5.0

Reviewed 8 months ago

Bought a necklace, bracelet and belt. Had to change the delivery address and Ashiya and Aman were great help and responded quickly to my request. It was a hassle free process.

Manizha
Manizha
5.0

Reviewed 8 months ago

Thank you for a whole team of Pernia’s Pop-up store. They are very helpful and very friendly, especially thanks to Ashiya for her great support to purchase and ship my order. Looking forward to our next cooperation. Greetings from Germany

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Sarah Joseph
Sarah Joseph
5.0

Reviewed 8 months ago

Ashiya Shaikh From Pernias Pop up was very helpful and help me with all my queries!! Good job

Recommended for:
Professionalism
Humza Master
Humza Master
5.0

Reviewed 8 months ago

Purchased these sneakers from Pernia Pop-up, was assisted by Pooja, Great service and extremely efficient.

Meera Bhula
Meera Bhula
5.0

Reviewed 8 months ago

Hiya I placed an order with Pernia Pop-Up Shop, had an issue with my order and I had a great response from Ashiya from the customer service team. She did her very best to help me overcome this issue and she came up with a solution. Long story short, her recommendation was to pick up in store when I arrive in Mumbai next month. This was a better option for me and she has already made sure my items will be ready for me to pick up in store. She has done an amazing job to help me and is still continuing to do so. Thank You Ashiya.

Recommended for:
On Time Service
Kamal Dhillon
Kamal Dhillon
5.0

Reviewed 9 months ago

I place and an order and Ashiya helped me for the delivery process. Great service Asyhiya. Keep it up the great work. Can’t wait to see my order. Thank you so much.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Jyot Grewal
Jyot Grewal
5.0

Reviewed 9 months ago

I had an issue with my blouse measurements and Riddhi was so helpful in helping me resolve the issue and offering a refund! Thank you Riddhi! Will be ordering again form Pernia Pop up shop! Always great customer service and amazing attitude!!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Natasha Solanki
Natasha Solanki
5.0

Reviewed 9 months ago

Fantastic service. Ashiya had Quick responses and good communication making the process of buying something I needed at short notice less stressful. Highly recommend them and will use again!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Azmeena Bandeali
Azmeena Bandeali
5.0

Reviewed 9 months ago

Excellent service. They always replied and sent pictures promptly. They made sure I was satisfied with the product and it arrived on time

Recommended for:
Professionalism
SumitraPenesar-McMenamin
SumitraPenesar-McMenamin
5.0

Reviewed 9 months ago

Riddhi was excellent in helping me with my queries and outfit sizing issue! Very efficient and thank you!

Pindy Johal
Pindy Johal
5.0

Reviewed 9 months ago

Ritkha and Anjali were very helpful in getting my order in time for the wedding. Beautiful outfits and fit so nicely! ❤️

Recommended for:
On Time ServiceQuality of WorkLight Lehengas
Meenu
Meenu
5.0

Reviewed 9 months ago

I ordered a ring which was too big for me and Riddhi went above and beyond to help rectify the issue. I received a ring to my liking and the communication was great while she made sure I was happy and the ring arrived fast. Thanks for the best customer service

Nita Vinson
Nita Vinson
5.0

Reviewed 9 months ago

Great customer service! I live in the US and ordered online from India for the first time. Everything was great except for one outfit which was bigger than expected. Riddhi was so great and extremely helpful! She kept in touch and was prompt with responses and I was able to exchange my outfit. I was pleasantly surprised and I will definitely order from them again!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Manpreet Kaur
Manpreet Kaur
5.0

Reviewed 9 months ago

It was my first time purchasing from Pernia’s Pop Up Shop. The items were dispatched and arrived very fast to the UK via DHL. I was worried there would be customs charge but there was not. The outfits were packaged brilliantly. One of the outfits top was tight and I needed to exchange. The customer service team reply very fast on Whatsapp. I was referred to Riddhi who sorted out the exchange for me who was reachable at all times and provided me numerous of updates. I would like to thank Riddhi & Vijay for their help as I received the outfit in time for the wedding & it fits perfectly! Thanks again Riddhi for being kind & helpful

Recommended for:
On Time Service
Bhavna
Bhavna
5.0

Reviewed 9 months ago

Had ordered couple of outfits, one of them was not stitched right. Wrote about it, Riddhi contacted me back to find a solution to the issue. She along with Vijay took care of the issue, they both were very helpful, prompt in replying back. Great customer service, thanks Riddhi and Vijay!

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Nausheen U
Nausheen U
5.0

Reviewed 9 months ago

Ashiya has been very responsive and helpful. Updates have been provided promptly whenever it was asked for. Big thanks to the Pernia team

Recommended for:
On Time ServiceQuality of WorkProfessionalism
BHAVNA
BHAVNA
5.0

Reviewed 9 months ago

Ashiya and Sonam were extremely polite and helpful at all times ….it was a pleasure to shop with Pernia !

Recommended for:
Quality of WorkProfessionalismTrousseau Picks
Dr Sabiha Mulla
Dr Sabiha Mulla
0.5

Reviewed 9 months ago

The worst website to shop. They run their business is some parallel world. Even for ready designer pieces they will reply that it is made to order. They probably alter the designer label sizes to match the weird sizing on their site. I’m a regular customer with a few brands and I’m sure of their brand sizing yet the Pernia’s team will say otherwise about the sizing. Such poor experience that I feel my money is simply stuck and lost to them.

Neal Modi
Neal Modi
5.0

Reviewed 9 months ago

Riddhi Nagda was extremely helpful! My outfit did not fit. She arranged for a pickup ASAP.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Arti
Arti
5.0

Reviewed 9 months ago

Helpful service! I live in Singapore and needed some fabulous outfits for my upcoming wedding. I had tight timelines and specifications to make sure it arrived in time. Riddhi went above and beyond to help me with my order (even on a Sunday!) to ensure I was able to order my outfits. Thank you so much Riddhi!!

Recommended for:
Quality of WorkTrousseau PicksLight Lehengas
Siona Vellurattil
Siona Vellurattil
5.0

Reviewed 9 months ago

Riddhi I’m helped me so much during this process. She responded quickly to all my messages and made this process so much easier for me!

Recommended for:
On Time Service
Mai ALOTHMAN
Mai ALOTHMAN
5.0

Reviewed 9 months ago

Riddhi was a great assistant, very helpful, and a quick response. She gave me a better idea and I accepted it for my good.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Dhiral P
Dhiral P
5.0

Reviewed 9 months ago

Customer satisfaction at its peak Helpful team There whatsapp conversation makes things easier.

Ahaan Bajaj
Ahaan Bajaj
5.0

Reviewed 9 months ago

ashiya was very helpful throughout the process and made sure product was upto mark and of good quality, she also helped in getting the product delivered on time

Recommended for:
Value for moneyQuality of WorkProfessionalism
Henna
Henna
5.0

Reviewed 9 months ago

I received a pair of Earrings which were unfortunately broken by the hook, I contacted Pernia’s pop up shop, Riddhi Nagda came to assistance, she listened to my problem and knew how much Iiked the pair of earring and sent me a replacement free of charge. I was really happy with her prompt customer service and action. Would really recommend ordering from this store, Riddhi was so attentive.

Recommended for:
Quality of Work
NB
NB
5.0

Reviewed 10 months ago

Great experience of purchase and exchange with support from Riddhi who was very prompt, efficient, responsive, polite and good communicator. Highly recommend seeking assistance from Riddhi

J. Murrell
J. Murrell
5.0

Reviewed 10 months ago

I came to leave a review to say that pernia's is an exceptional shop to order from! I have been looking for some rare, colorful, and glamorous outfits for myself because I wanted to integrate clothing into my everyday that felt very regal in its own way!!! And I think here, I found exactly what I was hoping for! And in the process, I have gotten to meet Riddhi, who is one of the customer support staff, and she has been exceptionally kind and helpful in every single way that I could imagine! She has literally been above and beyond in her customer service role with me, and I know that I could return here as a happy customer at any time! Because I have already returned to buy a number of times! And getting ready to place another order! I sent a few pictures of some of the things that I have purchased.

Recommended for:
Value for moneyQuality of WorkProfessionalism
Sarah M
Sarah M
5.0

Reviewed 10 months ago

Easiest shopping experience for custom Indian outfits. I had three custom orders for my wedding party and pooja was really patient while I got the correct measurements. I always appreciate the constant communication which is so rare with Indian clothing shops. Will continue to order.

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Jeevan Prabha Mehta
Jeevan Prabha Mehta
5.0

Reviewed 10 months ago

The Riddhi was very prompt and helpful and able to answer my questions adequately. I was highly impressed by the customer service. Thanks

Anu K
Anu K
5.0

Reviewed 10 months ago

I ordered a dupatta which wasn't part of the original order. It had to be ordered separately. I was contacted by someone named Riddhi who did an excellent job. She was on point, professional and followed up in a timely manner. I appreciated her promptness and felt like my order would be handled well. Thank you Riddhi - nice job!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Vivian
Vivian
5.0

Reviewed 10 months ago

The customer service was really excellent despite the fact that I was ordering from Saudi Arabia which is usually tricky. I ordered a designer item that wasn’t quite right for the event I was attending; it came quickly via DHL and they arranged for me to exchange it. I worked with an agent named Riddhi and she communicated over WhatsApp and was very helpful and responsive.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Shlaka Shlaka
Shlaka Shlaka
4.5

Reviewed 10 months ago

I had a great experience with them . I was little hesitant to order online , but their customer service makes sure that you are comfortable and happy. They answered all my queries on time. The only thing I would like to mention is with the measurements. It is hard to measure correctly online and they should have done on video call. My custom outfit is little lose but I am happy with the outfit and delivery.

Natasha Minhas
Natasha Minhas
5.0

Reviewed 10 months ago

I had amazing customer service I was quick and prompt they asked all the right questions to make sure my custom order would be perfect and they covered every base

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Minal Kapoor Agarwal
Minal Kapoor Agarwal
4.5

Reviewed 10 months ago

Got exceptional service from Pooja and Allan. They made sure about my measurementa. Kudos!

Recommended for:
On Time ServiceProfessionalismReplica Haven
Raychelle  Vasandani
Raychelle Vasandani
5.0

Reviewed 10 months ago

I needed an outfit urgently and Ashiya was able to help me with prompt srvice! First time shopping and too happy withy he service! Thank you! Will definitely shop here again!

Recommended for:
GownsReplica HavenLight Lehengas
amit
amit
5.0

Reviewed 10 months ago

Thank You Jigar for the best of the best customer service experience I have ever received from an online shopping site. Will surely contact you in future

ZiShan Servia
ZiShan Servia
5.0

Reviewed 10 months ago

It's been a few times since I shop with Pernia pop up , the customer service really help with all the sizing shipping and everything, special thank you for Asiyah one of costumer service that helped me a lot. I love all the design and the quality of the product is excellent.

Recommended for:
Quality of WorkProfessionalismBridal Lehengas
Preet Sawhney
Preet Sawhney
5.0

Reviewed 10 months ago

Ordered a suit for a function which I was not fully satisfied. Riddhi from pernia stayed on top of this and made the exchange the exchange process seamless till I was fully satisfied. Thank you Riddhi!!

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Gauri
Gauri
5.0

Reviewed 10 months ago

Pooja and hiral are awesome! They did an amazing job with my order and made the process very seamless for me! They both made sure my measurements were correct and liasoned with the designers on my behalf! Will definitely shop here again!

Recommended for:
Quality of WorkTrousseau PicksBridal Lehengas
Feier Wang
Feier Wang
4.5

Reviewed 10 months ago

Riddhi was very helpful when I needed to exchange the products due to sizing reasons, thanks!!

MahaSwarita
MahaSwarita
5.0

Reviewed 10 months ago

I had ordered a sherwani for my husband to be worn for my sister's wedding. The outfit arrived with some stitching errors to the point where my husband couldn't put his hands through the sleeve. Local tailors (we live in the USA) wanted to charge $200 to fix it. I connected with Riddhi with Pernia's customer service who tirelessly worked with the designer to have the sherwani picked up by DHL, and to have the designer re-source the fabric, stitch a new sherwani and have it to us in perfect condition within less than 10 days. She was kind, understanding and efficient. I cannot thank Riddhi enough for her massive effort in making this happen!

Recommended for:
Bridal Lehengas
aliaz
aliaz
5.0

Reviewed 10 months ago

I was highly impressed by the customer service. They delivered before the day of delivery and were prompt to respond to my messages. I loved that they communicated with me at each and every step of the process. Happy customer!

Recommended for:
Bridal Lehengas
Saumya
Saumya
5.0

Reviewed 10 months ago

Customer support Rep Pooja is dealing with me and gave great customer service very happy with the responses...Love shopping with pernia

Jesal zala
Jesal zala
5.0

Reviewed 10 months ago

The piece which i ordered is amazing and the service and assistance provided by ritika and hadrian was mind blowing ..thank you so much for all the help😊

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Sanita Shapka
Sanita Shapka
5.0

Reviewed 10 months ago

I ordered several items through Pernia and all of them were beautiful! The fit wasn't perfect for two orders but thankfully they had margin space and can be altered locally. Riddhi was very helpful about checking the quality control reports for the orders and still offering me store credit as well as checking on my new orders. Really appreciate her customer service!

Recommended for:
Quality of WorkProfessionalismGowns
Archana Devi
Archana Devi
5.0

Reviewed 10 months ago

Had to get the product expedited since it was for an important function to be attended and Jigar Made sure it will reach before the deadline. Many Many thanks

Purvi
Purvi
5.0

Reviewed 10 months ago

My Review is for Pooja from Pernias studio Confirmed my order details,prompt service ✅

Chris
Chris
5.0

Reviewed 10 months ago

Customer support executive Ms Pooja got in touch with me for my custom order.. Thank-you for looking after my outfit!

Pupinderjit
Pupinderjit
5.0

Reviewed 10 months ago

Pooja made sure that my products were to be sent at correct address phenomenal service from pernias and staff.

Puneet
Puneet
5.0

Reviewed 10 months ago

Pooja was very alert with my order and taken every request promptly.

Sheenal Millar
Sheenal Millar
5.0

Reviewed 10 months ago

Detailed captured in an email and Jigar Makes sure that the products are safely delivered. Such a way to treat the clients just feels trusted

Sonya Gadhe
Sonya Gadhe
5.0

Reviewed 10 months ago

Just super fantastic work by Jigar for getting the requesting approved for a matching belt at the last moment and that too @ no extra charges. Such a humble person and super excited to flaunt the dress at the event ☺️

Neena Sethi
Neena Sethi
5.0

Reviewed 10 months ago

Initially was disappointed with the outfit but Jigar made sure that it's made exactly as pictured. Kudos to him

V ses
V ses
5.0

Reviewed 10 months ago

Jigar made sure that my order arrived in time for my event. Thank you for the great service!

Recommended for:
On Time ServiceProfessionalismLight Lehengas
Yesha Shah
Yesha Shah
5.0

Reviewed 10 months ago

Thanks Jigar for a detailed call overnight to make sure the product is delivere to the correct address as there was a slight mistake with the same and for also expediting the product

Shalini
Shalini
5.0

Reviewed 10 months ago

Got exceptional customer service from Pooja ....really appreciate your efforts good shopping experience with pernia.

Thanasekaram Sinnathamby
Thanasekaram Sinnathamby
5.0

Reviewed 10 months ago

I recently put in a fairly large order for wedding outfits for a upcoming wedding. Ordering from overseas (Singapore), I was naturally a little apprehensive. My concerns were allayed by the outstanding service offered by Pernia's Pop Up Shop. My customer servce officer, Ritika, was simply outstanding. Ritika responded to my queries on WhatsApp very promptly regardless of time or day. She made me feel reassured that i was dealing with a reputable vendor who was customer focused. Am greatly looking forward to recieving my outfits and wearing them at the wedding.

Recommended for:
Quality of WorkProfessionalismTrousseau Picks
Ranjit Matharu
Ranjit Matharu
5.0

Reviewed 10 months ago

Pooja is excellent customer representative had great experience with her,this outfit is for one of my special occasion and I am so looking forward to receive and wear it.

Karishma Patel
Karishma Patel
5.0

Reviewed 10 months ago

Jigar has always been the most helpfull person whenrver we texted him for the order status. Thank u so much and we so much pleased with his attention to every details as well

Hay
Hay
5.0

Reviewed 10 months ago

The great thing about Pernia’s Pop Up Shop is the customer service and easy chat system. Ayushi and Jigar were both so friendly and helpful. They answered all of my questions promptly and were so good to work with. Thanks for all your help!

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Christine Lake
Christine Lake
5.0

Reviewed 10 months ago

super super glad to speak with one of the best people Mr Jigar Doshi and have his assistance on the order. I got to know about Pernia's Pop Up Shop from the bride for whose wedding I have to attend and people are more and more familiar with the website as they serve the finest India Attire globally.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
ANKIT KUMAR SINGH elecdual
ANKIT KUMAR SINGH elecdual
5.0

Reviewed 10 months ago

Best Customer Service ever! Anjali helped me quickly with my query . Thanks Pernia’s Pop-Up Shop

Recommended for:
Light Lehengas
Priya Bali
Priya Bali
5.0

Reviewed 10 months ago

Ordered a beautiful Sari and realized I did not read the dates correctly for delivery. Anjali was very quick to respond and got back to me within 24 hours to help so that I could receive my Sari on time for my event. Anjali was excellent and provided a really great customer service experience.

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Vincy C
Vincy C
5.0

Reviewed 11 months ago

Detailed information given on everything I had asked for by Miss Pooja Explained every thing clearly, satisfied with the service provided by pernias.

Bea Bains
Bea Bains
5.0

Reviewed 11 months ago

Riddhi provided excellent customer service. She did amazing job resolving my issue and was attentive to my needs. Thank you !

Hardeep
Hardeep
5.0

Reviewed 11 months ago

Very kind of Pooja who got connected to me for confirming my orders and measurements,worth shopping.

Mariya Ipli
Mariya Ipli
5.0

Reviewed 11 months ago

Ashiya was of great help. It is a lovely dress. So glad we shopped with Pernia.

Recommended for:
GownsTrousseau PicksLight Lehengas
Waleed Shahid
Waleed Shahid
5.0

Reviewed 11 months ago

Riddhi was very helpful with customer service and answering questions related to sizing.

Shashi
Shashi
5.0

Reviewed 11 months ago

Excellent service by Riddhi from Pernia pop up. After I was delivered wrong size for my lehenga, Riddhi handled my case. She was super prompt with the follow ups and made sure the entire experience was seamless. She immediately arranged a reverse pick up from my USA address at no additional charge. She also made sure I was delivered the right outfit in less than 2 weeks. She made the entire process so smooth while also being mindful of my event date and ensuring I get my outfit well before my event date. Truly appreciate the professional and sensitive approach towards customers. Thank you!

Preeti Kaur
Preeti Kaur
5.0

Reviewed 11 months ago

Excellent material perfect fitting. Happy client. Got so many compliments at the party. What else does a woman want pyar ke do shabd

Recommended for:
Quality of Work
Manavi kumar
Manavi kumar
5.0

Reviewed 11 months ago

What an amazing website pernia pop up shop is 🤩 Customer service is so damn efficient and fast. Anjali was so quick and helpful in resolving all my queries and updates about order placement. I’m sure pernia will beat Amazon some day. Ive purchased krta and anarkali sets from multiple designers with scakhi being my personal favorite. Pernia also has online tracker to check at which step outfits are currently at. Kudos to pernia team and anjali. I recommend this legit amazing website to everyone to give it a try.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Satyadeep
Satyadeep
5.0

Reviewed 11 months ago

My communication was with Ms Pooja she helped me alot ....as she co-ordinated with me very well would love to shop again with this experience.The staff is very helpful I am truly obliged!!

Amarese
Amarese
5.0

Reviewed 11 months ago

super quick customer satisfaction from pernias and staff is very helpful,Pooja was good to deal with.Got great after sale service.

Shruthi Anbarasu
Shruthi Anbarasu
0.5

Reviewed 11 months ago

https://www.productreview.com.au/reviews/3714ef7a-04d2-533b-b89e-8546406148d3 Do NOT do business with this company: Very bad customer care (no replying to your messages) Products bad quality (they have nothing to do what is shown on there website) The customer care manager and general manager do not respect the agreed datelines!!! This company is a hoax go to Ensemble India or Oogan which have a flawless service. Avoid Pernia’s Pop-up Shop by all means! See pictures: Supposed to be a translucent organza jacket - final result raw silke - Supposed to be straight leg pants final result Jodhpur pants

Alex
Alex
5.0

Reviewed 11 months ago

Pooja is a gem of a staff , she helped me with every details requested by me, she was trying to get in touch with me since couple of days,I wasn't available everytime however she was patient with me and the experience was very pleased.

Sophie Mahmood
Sophie Mahmood
5.0

Reviewed 11 months ago

This was my first time ordering an outfit online and I needed to exchange my outfit for a different size, and Riddhi was very helpful and easy to work with going through the exchange process, and helped me in a timely manner. Thank you so much!

Sunisha
Sunisha
5.0

Reviewed 11 months ago

I'd like to commend Jigar with Pernia's Pop Up Shop for going above and beyond to help me with my Order. With coordination with the designers to get the right size and addressing shipping issues. Appreciate it very well

Krupa
Krupa
5.0

Reviewed 11 months ago

All thanks to Pernia's Pop Up Shop for getting products as shown on the website and also to be mentioned Jigar who helped in getting it fixed the minor issues before getting it delivered

Alisha
Alisha
5.0

Reviewed 11 months ago

Efficient and best service Ms.Pooja gave me quick updates.

Kasshyap Ganesh
Kasshyap Ganesh
5.0

Reviewed 11 months ago

Riddhi made our experience shopping with Pernia’s Pop-Up Shop a pleasure. Especially when exchanges and alterations were needed, she worked closely with us across the many miles. Well done, and thank you!

Recommended for:
Value for moneyOn Time ServiceProfessionalism
Dipti Mohan
Dipti Mohan
5.0

Reviewed 11 months ago

Remarkable customer service! I received constant updates regarding the shipment. It was packed very well and the salwars look amazing

Recommended for:
Quality of Work
Lovely Sirinarang
Lovely Sirinarang
5.0

Reviewed 11 months ago

Excellent Service! It was a great service by Ashiya. Shopping with Pernia has become much easier as my sister’s wedding is coming up. Thank you Ashiya 😊

Abhishek
Abhishek
5.0

Reviewed 11 months ago

My Order was not processed after placing the order spoke to Pooja she explained me very well on the required measurements very prompt and helpful staff

Oliver Lubbock
Oliver Lubbock
5.0

Reviewed 11 months ago

Very happy with customer service, constant updates about delivery timing and lots of help offered.

Shreyas
Shreyas
5.0

Reviewed 11 months ago

Ashiya was very helpful with my questions and concerns regarding my order. She was quick to reply and assist me with my order. I needed help with changing my delivery address and Ashiya was able to assist me with the change. It was easy to work with her!

A
A
5.0

Reviewed 11 months ago

Pernia's Pop Up Shop puts all the best designers in one place and makes it simple to find the perfect attire for any occasion. I had been searching for that one dress for a wedding and found it! Came on time and was exactly as pictured. But the best part- and the most important- is the customer experience. I received the best customer service ever by Riddhi. She was very helpful and took the time to answer all my questions. She showed genuine interest in my concerns. Based just of this interaction- I will be purchasing all my special occasion dresses from here because I know I will have an excellent experience from the moment I place the order to the time it's delivered and beyond. Thank you Riddhi.

Recommended for:
Quality of WorkProfessionalismGowns
Pinky kuber
Pinky kuber
5.0

Reviewed 11 months ago

Pooja was in contact with me from day one She explained me every single detail as I was confused with my size she even gave me bifurcation of my measurements of last orders and current orders which I had requested her to follow.very hardworking agent... she did spoke with me everytime I texted her inspite of the difference in time zones she was available for me,very very thankful. Appreciated!

Kanishka Bhagotra
Kanishka Bhagotra
5.0

Reviewed 11 months ago

Ridhi was very helpful getting my garment altered and very quick

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Snehal Patil
Snehal Patil
5.0

Reviewed 11 months ago

I had a fantastic experience with Riddhi from the customer service team at Pernia's Pop-Up Shop. When I reached out regarding a blouse that didn't fit, Riddhi provided exceptional assistance. She was attentive, knowledgeable, and went above and beyond to help resolve the issue. Her excellent customer service skills made the entire process smooth and stress-free. I highly recommend Riddhi and the customer service team at Pernia's Pop-Up Shop.

Recommended for:
On Time ServiceTrousseau PicksBridal Lehengas
Ruben
Ruben
5.0

Reviewed 11 months ago

The team is very prompt and helpful As they called me for confirming my shipping details as there was some issue with my order,Pooja called me up and has arranged for the delivery The product is so up to the mark. A happy customer of Pernias and definitely shop again and recommend to others as well.

Nitin
Nitin
5.0

Reviewed 11 months ago

Pooja has been a great help. Good customer service experience with her

hiral nayi
hiral nayi
5.0

Reviewed 11 months ago

Got in touch with pooja for order updates, she is quick and undoubetly an asset to the company.

Minakshi
Minakshi
5.0

Reviewed 11 months ago

I have been ordering from Pernia’s for weddings and my upcoming wedding in the fall. The customer service is so wonderful, they get back to you quickly and are polite and friendly. This is so rare and I haven’t had this kind of customer service with other Indian fashion companies. I wanted to shoutout Ashiya! She was so kind and helpful. I will be ordering again soon from Pernia’s. Thank you!

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Niruban Jeyakumar
Niruban Jeyakumar
5.0

Reviewed 11 months ago

Riddhi Nagda assisted me with ordering a tux jacket. Initially the jacket arrived in the wrong size however she worked promptly to re-send me a new one. Will contact her again for future orders.

Recommended for:
Value for moneyQuality of WorkProfessionalism
Neha Sheikh
Neha Sheikh
5.0

Reviewed 11 months ago

Anjali was very helpful and I liked their overall services. I recommend it 100%

Recommended for:
On Time ServiceProfessionalismTrousseau Picks
Sarah Almozayen
Sarah Almozayen
5.0

Reviewed 11 months ago

Ashiya was very kind and helpful however what I liked about them they were so clear about everything before even the payment.

Recommended for:
Professionalism
Kruti Dharsandiya
Kruti Dharsandiya
5.0

Reviewed 11 months ago

Ordered the Deepika Arora custom tailored outfit from Pernia's and it was just true to the sizing and was the show stopper for my Sisters engagement party. Thank u Jigar for being to much helpfull and getting it delivered on time

Recommended for:
Value for moneyOn Time Service
Shareen Singh
Shareen Singh
4.5

Reviewed 11 months ago

I ordered a lengha and sari for my wedding. Ashiya was very helpful when I followed up on the status of my order, and was able to provide me an update on both items. She organised to send them to me in Australia very quickly, and I received both items with no issues. I was very pleased with Ashiya's responsiveness and communication.

Recommended for:
ProfessionalismBridal LehengasLight Lehengas
Benita
Benita
5.0

Reviewed 1 year ago

Purchased a Lehenga Set from Pernia's Pop Up Shop and Jigar was quick to share the updates of the order

Rachna
Rachna
5.0

Reviewed 1 year ago

I have had a wonderful experience with Pernia! Specifically, working with Riddhi has been a stress free process. She is professional and responds to all my inquiries in a timely manner.

Recommended for:
On Time ServiceProfessionalismBridal Lehengas
Laurena Hira
Laurena Hira
5.0

Reviewed 1 year ago

Samad was very helpful in helping me find my order. Within minutes I received an update and expected arrival. Great service!

Recommended for:
Professionalism
Raima
Raima
5.0

Reviewed 1 year ago

Originally didn't like the product as it was not made as per advertised. However Jigar took the initiative to share some alternate products which they had ready to be shipped and he made sure the right product is being dispatched without any hustle.

Arunima
Arunima
5.0

Reviewed 1 year ago

Very much happy with the customer team member Jigar as the images were shared and the product was dispatched within few minutes

Megha
Megha
5.0

Reviewed 1 year ago

Pooja D constantly is following up for my outfit it is slightly delayed but Thanks for all your efforts..

sonal piparsania
sonal piparsania
5.0

Reviewed 1 year ago

Good customer support assistance… Good customer support assistance provided by Riddhi. She helped me track and share updates for an urgent request.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
RoopseeAhluwalia
RoopseeAhluwalia
5.0

Reviewed 1 year ago

Thankyou Pernia for making effort to ship my order on time, even I placed my order late and still got it on time (in 3weeks from India to Vancouver). I loved the quality and color was exactly the same as shown in pictures on website. I got many compliments 😊 I highly recommend Pernia's Pop-Up Shop👌👌 Dress was $342 + Custom fee $133 Total paid $475 Totally worth it👍 I'm very happy with my purchase & immaculate customer service.

Recommended for:
Value for moneyOn Time ServiceQuality of Work
Anita Akerkar
Anita Akerkar
5.0

Reviewed 1 year ago

Great return experience I have been a customer of pernia's pop up shop for a few years now. Recently. I actually had to return something due to an issue with the item. It's when you have to return something that you really understand good customer service. Priti was excellent in being responsive and quick to provide me with a return label and place a new order.The other complication was that I needed this item pretty quickly and she has promised to deliver by placing the order very quickly.

Recommended for:
On Time ServiceQuality of WorkProfessionalism
Aditi Doshi
Aditi Doshi
5.0

Reviewed 1 year ago

Pooja was so helpful she went above and beyond to help me as the outfit i selected for my son was not as per his height but she spoke to the designer team and made sure that they make the changes as per my request. Thankyou so much !

Suna Reddy
Suna Reddy
5.0

Reviewed 1 year ago

Pooja from pernia pop shop helped me with changing the size of the dress i ordered speedy replies from her and got faster solutions.

Sunaina Swaminathan
Sunaina Swaminathan
5.0

Reviewed 1 year ago

Awesome collection online and offline. Thanks to the team member Jigar Doshi for Reconfirming the measurements at the last moment since it was a wedding dress and had to be made the best

Monica M
Monica M
5.0

Reviewed 1 year ago

Had some rpice related issues and Jigar was quick to respond and clear the doubts on the calls even being too Late in India. Thats how you deal with customers abroad, such a wonderfull experience

hardika
hardika
5.0

Reviewed 1 year ago

I bought a sherwani from Pernia. The sherwani was excellent quality except the colour was wrong. I contacted Customer Services at Pernia and was put through to Riddhi Nagda who went an extra mile to help me exchange it for another one. There was a lot of back and forth and Riddhi was very patient and did not falter once. I’m very impressed at the way she conducted herself. I’m looking forward to receiving the replacement sherwani. Well done Riddhi! You saved my dilemma!

SimranGill
SimranGill
5.0

Reviewed 1 year ago

Highly recommend Pernias Pop up store - the service provided by Ashiya is always amazing!

Aneeta Singh
Aneeta Singh
5.0

Reviewed 1 year ago

The customer service I received from Riddhi helped turn an otherwise poor experience to a wonderful one. I was surprised to receive an outfit that was extremely oversized, meaningfully larger than the size dimensions shared by the Pernia team in a prior conversation. When I contacted customer care, the team responded immediately. The case was passed on to Riddhi, who took great care in understanding the exact issue and learning about tailoring/measurements. She then went out of her way to explain the problem to the designer and ensure they would tailor a new piece to the right dimensions- advocating on my behalf. I’m looking forward to receiving the new outfit - the return process was simple, Riddhi made sure to understand and address the problem, and because the sizing was off by no fault of mine, made sure to waive the restocking fee.

Recommended for:
Quality of WorkProfessionalism
Mailo Zayas Zafra
Mailo Zayas Zafra
5.0

Reviewed 1 year ago

Ashiya's attention has been surprisingly professional and very fast intervention. I have to congratulate you for having staff like this in your company. Today it is a lucir y service to find people so committed to serving the public

Recommended for:
Professionalism
R.Balakrishnan
R.Balakrishnan
5.0

Reviewed 1 year ago

R.Balakrishnan I am very happy to receive my order and the item is excellent and elegant. I am happy at the services rendered by the team in accelerating the prompt response to deliver I rate the service 5 out of 5.

Recommended for:
On Time ServiceQuality of WorkLight Lehengas
amber saya
amber saya
5.0

Reviewed 1 year ago

I ordered multiple outfits for wedding events; one of them did not fit and I needed to exchange it before a wedding. Even though I contacted them almost 2 months later, they still helped me to exchange it for the correct size. They really treated the situation as their top priority. Riddhi was always professional, courteous and always got back to me immediately and truly resolved the issue asap- even being that I am out of the country. I was very impressed. The clothing is great quality and as pictured, but I really appreciate the excellent customer service. This is what sets them apart. I will continue to shop and refer my friends here.

Recommended for:
Value for moneyOn Time ServiceBridal Lehengas