I chose the Memory Trunk for my wedding because I wanted candid photography. I discussed at the very beginning that I wanted: (a) candid photography, (b) traditional videography and (c) a video of highlights, of all the six functions, including pre-wedding events. I was assured that it will be done and that a “local videographer” would be brought in for the traditional video because the Memory Trunk did not have one in their team. I was told not to worry about it because shooting a traditional video is the simplest part and doesn’t require a specialist. The entire payment was charged in advance. When I received the videos a few months after the wedding, I was shocked to find that the so-called traditional videographer had not recorded most part of my functions. What I got in the name of a traditional video was just a longer version of highlights (short slow-motion clips). I thought it might be due to over-editing, so I asked for the full unedited video footage of my functions, for which I was charged extra. I was devastated to find that there was no proper video footage recorded at all. The whole idea of traditional videography is to continuously record everything that is happening at the event and there are special cameras for this purpose. When I asked about the lack of proper traditional video, I was told that the videographer did not have the camera that could record continuously for long time without heating up, which is why he recorded only short clips! Why was I not informed about this when I was discussing my requirement of a traditional video at the beginning? To add insult to injury, the said videographer, when asked about the less video footage, is supposed to have said that “there was nothing much happening there, so what was I supposed to record?” while my friends and family sang and danced the whole time. What else was supposed to be happening, I wonder! I ended up paying almost double of what I would have paid to any other vendor and, on top of that, ended up being provided a so-called traditional video of just 16 minutes for a function that lasted over three hours! When I was infuriated by the loss of precious memories and asked to speak directly with the videographer who had failed to shoot even basic video footage of my most special occasion, I was surprisingly told that due to confidentiality, the identity of the videographer cannot be disclosed to me. Over a year has passed, I still deeply regret engaging the videographer from the Memory Trunk because I do not have even the basic videos of several important wedding functions that included dancing, singing and moments of getting together with friends and family. While Kriti Aggarwal, who did the candid photography and the interviews, was very professional throughout and the photographs were worthwhile, but the shock of not having a basic traditional video covering the functions of my most special days is a shock that me and my family will never get over. I wish I had been told in the very beginning to make my own arrangement for traditional videographer since they did not have a proper professional or the necessary equipment for it. I hope that this blunder does not happen to anyone else’s wedding because after all, the whole point is to preserve these precious memories for a life time, which is permanently scarred for me.

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