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Divya Raj
Divya Raj
0.5

9 days ago

We live in the United States and got married in Mussoorie. We chose this company because they were about an hour away in Dehradun. Do not use this company to decorate your wedding! Especially if you are an international bride and groom. Their customer service is laughable. Meetu, the owner of the company, is unprofessional, argumentative, and careless. She YELLED at us multiple times on the phone and then sent a long apologetic text. If you responded to the apology text and told her that she cannot keep yelling, she would just go off on you again! Meetu also lacks communication skills and customer service skills. Whenever I would tell her what I wanted as the bride, she would recommend a short cut alternative, which came off lazy. Not to mention, we are paying for her services so you would think the bride and groom would be able to make choices. The only thing on Meetu’s mind is money. She ended up scamming us by telling us different costs on her end for the make-up artists, yelling at us for talking to the makeup artist to then discover that she charges less, and then ultimately teamed up with her make-up artist Niddhi from Tony and Guy, Dehradun (see my review for her on their site) to charge us more! Meetu is not invested in the bride and grooms’ day and does not care about making it their best day ever, PERIOD. The decorations also were not ready on time. Because of this delay, the baraat was significantly late and then the marriage was even later. Meetu should learn how to own a company and deal with customers from her employee Shivam. Shivam was the only good part about this company. He was polite, respectful, and ran the entire show. He is the reason our decorations looked like our selections. Because of Meetu, I have a horrible memory associated with one of the best days of my life. Do not let her ruin your important day! Do not hire her!