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Shakun Talwar
13 days ago
Horrible experience with Pernia pop up online with Arab Crab designer. The product quality is really really bad with respect to the fabric, stitching, fitting, design and customer satisfaction. The product once sold and they don't care less. Even after explaining the issue, no resolution was provided. Never expected this from a store like Pernia pop-up which deals with all designer brands. Beware and order carefully as no customer service is given once the product is sold. Too much policy driven with no sympathy towards customer. I feel trapped with the product and my money in drain.
Pernia's Pop-Up Shop
Hey Shakun, I’m truly sorry to hear about your disappointing experience with the designer product and our service. We are committed to maintaining high-quality standards for all our products, and I regret that we did not meet your expectations in this instance. Your feedback regarding the fabric, stitching, fitting, and design is valuable to us, and we will use it to review and improve our processes. We strive to address all customer concerns with empathy and understanding, and I regret that we were unable to resolve the issue to your satisfaction. Regards, Team Pernia's